Layla Wing
Sandy Bay
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining inventory at State Cinema Hobart. Skilled in merchandising proficiency and interpersonal communication, adept at fostering professional relationships and improving service delivery. Achieved significant improvements in guest experience and operational efficiency through dedicated teamwork and customer interaction.
Overview
3
3
years of professional experience
Work History
Cinema Worker
State Cinema Hobart
06.2022 - 08.2023
- Managed inventory efficiently, ensuring adequate stock levels of food, beverages, and supplies at all times.
- Handled customer inquiries professionally and knowledgeably, resolving issues promptly to maintain positive relationships with patrons.
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Collaborated with team members to maintain theater cleanliness during busy periods, resulting in higher guest satisfaction ratings.
- Assisted guests with ticket purchases and seating arrangements for optimal viewing experiences.
- Contributed to a positive workplace culture by consistently demonstrating respect, support, and professionalism towards coworkers and supervisors.
Sales Assistant Team Member
Tradewear
11.2020 - 02.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Assisted customers with prompt and polite support in-person and via telephone.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Completed orders and organized product deliveries to meet customer timetables.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
High School
Fahan School
Lower Sandy Bay, TAS12.2024
Skills
- Following Supervisor Instructions
- Cash Register Operations
- Food safety knowledge
- Cleanliness Maintenance
- Adaptability and Resilience
- Ticket Sales Proficiency
- Excellent customer service
- Strong Work Ethic
- Teamwork and Collaboration
- Time Management
- Attention to Detail
Timeline
Cinema Worker
State Cinema Hobart
06.2022 - 08.2023
Sales Assistant Team Member
Tradewear
11.2020 - 02.2022
High School
Fahan School
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