Layla Anne Toufan
Sydney,NSW
Summary
Am an organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Actively searching for a full-time position that allows me to leverage my interpersonal skills, exceptional time management, and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
SOURCING BUSINESS PARTNER
HEALTHSHARE NSW, PC RECRUITMENT
12.2023 - Current
- Networked with multiple professionals and organizations to expand contacts and opportunities.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Worked well in team settings, providing support and guidance.
- Proved successful working within tight deadlines and fast-paced environment.
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
WORKFORCE PLANNER
PATIENT TRANSPORT SERVICES
08.2023 - 12.2023
- Ensured compliance with labor laws and regulations through regular review of workforce policies and procedures.
- Instructed senior leaders on appropriate employee corrective steps.
- Evaluated effectiveness of current staffing models, recommending changes to improve productivity levels across 5 different departments.
- Implemented data-driven tools for tracking employee performance, enabling informed decisions about promotions, raises, or job transitions.
- Guided leadership teams in decision making related to workforce planning, including resource allocation and budgeting considerations.
FLOOR OPERATIONS COORDINATOR
PATIENT TRANSPORT SERVICES
09.2022 - 08.2023
- Gathered and organized materials to support operations.
- Managed budgets skillfully by tracking expenses diligently and allocating resources appropriately based on priority needs.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Used job-related software to draft and finalize written correspondence and documentation.
TEAM LEADER
PATIENT TRANSPORT SERVICES
04.2022 - 09.2022
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organisation and implementing actionable changes accordingly.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
FIXED WING COORDINATOR
PATIENT TRANSPORT SERVICES
01.2022 - 04.2022
- Implemented cost-saving measures through resource allocation optimization, leading to significant budget reductions.
- Coached employees through day-to-day work and complex problems.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed company schedule to coordinate calendar and arrange travel.
BOOKING AND SCHEDULING OFFICER
PATIENT TRANSPORT SERVICES
07.2021 - 01.2022
- Managed reporting metrics addressing performance of personnel against scheduling goals.
- Increased customer service success rates by quickly resolving issues.
- Established strong relationships with stakeholders through regular status updates on project progress and schedule adherence.
- Developed procedures for documenting and reporting delays.
BOOKING OFFICER
PATIENT TRANSPORT SERVICES
03.2021 - 07.2021
- Increased customer satisfaction through timely and accurate booking confirmations.
- Responded to inquiries from patients and other members of public.
- Participated in cross-functional teams working on projects aimed at improving overall operations efficiency throughout the company''s portfolio of properties.
- Streamlined booking processes by implementing efficient data management systems.
LINE LEADER
HELLO FRESH PEMULWUY
04.2020 - 01.2021
- Coordinated staff, parts and process flow to minimize work in progress, eliminate shortages, and maximize productivity.
- Oversaw logistics and inventory management for storeroom.
- Monitored employee performance to determine need for additional education and training.
- Communicated shift handover information to keep personnel aware of incomplete tasks.
CUSTOMER SERVICE REPRESENTATIVE
JD SPORTS PARRAMATTA
11.2019 - 07.2020
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Handled customer inquiries and suggestions courteously and professionally.
SENIOR PHARMACY ASSISTANT
CHEMIST KING DISCOUNT PHARMACY
10.2016 - 05.2019
- Managed Webster packing
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Coordinated medication deliveries for homebound patients, ensuring accurate delivery schedules were maintained.
- Received incoming supplies and stocked in correct locations.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
Education
Graduate Certificate -
WHITEHOUSE INSTITUTE OF DESIGN
Surry Hills, NSW2019
Skills
- Teamwork and Collaboration
- Calm Under Pressure
- Active Listening
- Flexible and Adaptable
- Relationship Building
- Cultural Awareness
- Verbal Communication
- Task Prioritisation
- Analytical and Critical Thinking
- Multitasking Abilities
- Social Perceptiveness
References
- Chemist King Discount Pharmacy, Rose Khoury, 0497 090 997
- Patient Transport Services, Tahlia Fleming, 0498 981 901
- Sourcing Business Partner - Recruitment, Karli Galvin, 0437 594 077
Timeline
SOURCING BUSINESS PARTNER
HEALTHSHARE NSW, PC RECRUITMENT
12.2023 - Current
WORKFORCE PLANNER
PATIENT TRANSPORT SERVICES
08.2023 - 12.2023
FLOOR OPERATIONS COORDINATOR
PATIENT TRANSPORT SERVICES
09.2022 - 08.2023
TEAM LEADER
PATIENT TRANSPORT SERVICES
04.2022 - 09.2022
FIXED WING COORDINATOR
PATIENT TRANSPORT SERVICES
01.2022 - 04.2022
BOOKING AND SCHEDULING OFFICER
PATIENT TRANSPORT SERVICES
07.2021 - 01.2022
BOOKING OFFICER
PATIENT TRANSPORT SERVICES
03.2021 - 07.2021
LINE LEADER
HELLO FRESH PEMULWUY
04.2020 - 01.2021
CUSTOMER SERVICE REPRESENTATIVE
JD SPORTS PARRAMATTA
11.2019 - 07.2020
SENIOR PHARMACY ASSISTANT
CHEMIST KING DISCOUNT PHARMACY
10.2016 - 05.2019
Graduate Certificate -
WHITEHOUSE INSTITUTE OF DESIGN
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