Laylah Neli
Brisbane,QLD
Summary
Dynamic team member with proven expertise in customer service at Coles Supermarket, recognized for conflict resolution and enhancing customer loyalty. Skilled in cash handling and maintaining a safe, organized environment. Committed to fostering teamwork and delivering exceptional service, ensuring a positive experience for all customers.
Developed strong teamwork and customer service skills in fast-paced environment, looking to transition into new field. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make meaningful impact in new role.
Developed strong interpersonal and multitasking skills in high-paced restaurant environment. Proven ability to manage customer interactions and maintain service efficiency. Seeking to transition into new field, leveraging versatile skills in communication and task management.
Professional with strong experience in restaurant industry, ready to contribute to team-oriented environment. Skilled in food preparation, customer service, and maintaining high cleanliness standards. Focused on collaboration, adaptable to changing needs, and results-driven. Reliable, with strong work ethic and excellent communication skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Member
Coles Supermarket
08.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Team Member
Hotel Richlands
10.2023 - 05.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Team Member
Choice Kai
05.2022 - 11.2022
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
Education
High School Diploma -
Forest Lake State High School
Brisbane, QLD12-2026
Skills
- Customer service
- Cash handling
- Conflict resolution
- Team collaboration
- Time management
- Positive attitude
- Active listening
- Clear communication
- Cleaning
- Money handling
- Heavy lifting
- Safety
Certification
Provide Responsible Service of Alcohol Certificate (RSA)
Timeline
Team Member
Coles Supermarket
08.2024 - 01.2025
Team Member
Hotel Richlands
10.2023 - 05.2024
Team Member
Choice Kai
05.2022 - 11.2022
High School Diploma -
Forest Lake State High School
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