Laylani Davis

• Installed, configured, tested and maintained operating systems, application software, and system management tools.
• Enhanced customer satisfaction by providing efficient laptop repair services and timely solutions.
• Coordinated with vendors to source high-quality replacement parts at competitive prices, reducing repair costs for customers.
• Streamlined the troubleshooting process for faster and more accurate diagnosis of hardware and software issues.
• Prioritized urgent repairs without compromising on work quality, ensuring minimal disruption to clients'' daily routines.
• Implemented best practices for safe handling of sensitive electronic components, preventing further damage to customer devices.
• Maintained an organized workspace to ensure proper handling of delicate laptop components during repairs.
• Conducted thorough assessments of damaged laptops to provide accurate estimates for repair costs and timeframes.
• Assisted customers in understanding complex technical issues by explaining them in simple, easy-to-understand terms.
• Collaborated closely with other technicians on complex projects, pooling resources and knowledge to achieve successful outcomes.
• Developed custom repair solutions for unique or challenging cases, showcasing adaptability and problem-solving abilities.
• Achieved high success rate in repairing various laptop models through extensive knowledge and hands-on experience.
• Managed inventory levels effectively by monitoring stock usage and placing orders when necessary, ensuring availability of required parts at all times.
• Replaced defective components and parts on malfunctioning computers and office machines.
• Assisted customers with technical support inquiries.
• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Explained diagnostic findings to customers and outlined repair or service options.
• Restored data on computers and office machines.
• Updated and replaced outdated drivers and software for computers and office machines.
• Inspected and tested faulty circuit boards and microprocessors.
• Diagnosed and resolved malfunctions in computers/laptops

• Maintained detailed records of all completed repairs, helping identify patterns in device malfunctions over time.
• Maintained a well-organized workspace, ensuring all tools and parts were readily available for efficient repairs.
• Assisted customers with setting up newly repaired devices, ensuring proper functionality before leaving the store.
• Conducted thorough quality control checks after each repair to guarantee optimal performance of devices.
• Offered remote support for minor software issues, allowing clients to resolve problems without bringing their phones into the shop.
• Continuously improved technical skills through participation in training courses and workshops within the industry.
• Installed and configured new devices and system components.
• Responded to service requests during and after business hours.
• Researched and recommended network and data communications hardware and software.
• Implemented inventory management system for tracking repair parts, streamlining order processes for efficiency gains.

• Maintained a clean, organized workspace for efficient operation of all printing tasks.
• Continuously updated knowledge of industry trends, new technologies, and best practices to maintain competitive edge as a skilled printer professional.
• Performed preventative maintenance on printers, ensuring optimal performance and reduced repair costs.
• Trained new employees in proper use of equipment, safety procedures, and company policies.
• Troubleshot technical issues efficiently to minimize delays in project completion times.
• Enhanced print quality by maintaining and calibrating printing equipment regularly.
• Maximized printer lifespan through regular cleaning, maintenance, and timely repairs when necessary.
• Coordinated with other departments such as bindery and shipping to ensure seamless end-to-end production processes for clients'' orders.
• Developed strong relationships with suppliers, resulting in improved pricing negotiations and delivery schedules for essential supplies.
• Provided detailed quotes to clients, helping them understand cost breakdown and options available.
• Kept up-to-date with latest printing technology and techniques to improve service offerings.
• Managed multiple print projects simultaneously, prioritizing tasks based on urgency and complexity.
• Customized printing solutions for clients, meeting specific needs and preferences.
• Examined job orders to determine quantity, stock specifications, colours and special printing repair instructions.
• Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations and or services.
• Collaborated with team members to complete complex repairs and improve overall service quality.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
• Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
• Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
• Improved efficiency and accuracy of inventory management by implementing new stock control system.
• Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
• Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Managed purchasing, sales, marketing and customer account operations efficiently.

• Provided exceptional customer service while addressing specific cleaning requests from clients.
• Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
• Delivered quality customer service to address urgent needs and cleaning requests.
• Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
• Maintained a high standard of cleanliness for commercial buildings, contributing to improved work environments.
• Ensured completion of all assigned tasks within allotted timeframes, demonstrating effective time-management skills.
• Cleaned industrial job sites using maximum strength cleaning solutions and equipment.

Fed, walked, and cared for dogs during owners' absences and out-of-town trips.

• Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
• Followed pet care instructions for dietary needs and medication regimens.
• Resolved behavioral issues with pets through consistent and positive reinforcement techniques.
• Administered medication to pets as required, ensuring adherence to health protocols.