Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Layne Grant

Sunshine Coast,QLD

Summary

Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.

Overview

6
6
years of professional experience

Work History

Bakery Supervisor

Pacific Haven Bakery
11.2023 - Current
  • Increased customer satisfaction by maintaining a clean and organized workspace.
  • Greeted customers, answered questions and provided great customer experiences.
  • Ensured adherence to food safety guidelines throughout all stages of production resulting in consistently high-quality products.
  • Promoted a positive work environment through effective communication and conflict resolution strategies.
  • Maintained inventory control and ordered supplies on monthly basis.
  • Assisted customers with special requests, fostering strong relationships and repeat business opportunities.

Restaurant Manager

McDonalds
04.2019 - 11.2023
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.

Education

Bachelor of Psychology - Psychology

University of The Sunshine Coast
Sunshine Coast, QLD
12.2025

Skills

  • Professionalism
  • Excellent Communication
  • Reliability
  • Multitasking ability
  • Product display
  • Sanitation Procedures
  • Operations Management

Interests

  • Enjoy participating in swimming for overall physical and mental well-being
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Horseback Riding
  • Reading
  • Camping
  • Music

Timeline

Bakery Supervisor

Pacific Haven Bakery
11.2023 - Current

Restaurant Manager

McDonalds
04.2019 - 11.2023

Bachelor of Psychology - Psychology

University of The Sunshine Coast

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Layne Grant