Layne White
Summary
Dynamic professional with a proven track record in customer assistance and safety awareness, notably at QantasLink. Excelled in team building and compliance, enhancing customer satisfaction and maintaining high safety standards. Skilled in equipment monitoring, demonstrated through significant achievements rather than daily tasks.
Professional with strong background in providing exceptional customer service in high-pressure environments. Adept at ensuring colleagues safety and comfort, with focus on team collaboration and adaptability to changing needs. Skilled in conflict resolution, communication, and emergency response procedures. Reliable and results-driven, consistently meeting and exceeding employer expectations.
Overview
9
9
years of professional experience
Work History
Cabin Crew
QantasLink
11.2022 - Current
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
Customer Service Assistant
Aldi
08.2021 - 11.2022
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
Cafe Worker
Drury Lane Eatery
07.2018 - 06.2021
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
Customer Service Leader
KFC
07.2016 - 10.2019
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Greeted customers promptly and took orders to keep flow of traffic moving.
Education
High School Diploma -
St Joseph's Regional College
Port Macquarie, NSW11-2019
Skills
- Customer assistance
- Reliability and punctuality
- Equipment monitoring
- Safety awareness
- Compliance and regulations
- Team building
Timeline
Cabin Crew
QantasLink
11.2022 - Current
Customer Service Assistant
Aldi
08.2021 - 11.2022
Cafe Worker
Drury Lane Eatery
07.2018 - 06.2021
Customer Service Leader
KFC
07.2016 - 10.2019
High School Diploma -
St Joseph's Regional College
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