Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Layne Willebrands

Warilla,NSW

Summary

As a support worker, I bring a warm, positive energy to every shift, helping clients feel comfortable, valued, and empowered. I have strong communication and interpersonal skills, which allow me to build genuine connections with the people I support, their families, and my team. My sense of humour and friendly nature make it easy to create a relaxed and uplifting environment, especially during challenging moments. I’m skilled in personal care, documentation, and promoting independence using a person-centred, strengths-based approach. I’m also confident in planning engaging activities, encouraging social inclusion, and supporting clients with daily living tasks in a way that respects their dignity and choices. With training in First Aid, CPR, and a Certificate III in Individual Support, I’m committed to delivering safe, fun, and compassionate care every day

Overview

4
4
years of professional experience

Work History

Support Worker

Rock N Rollers
Illawarra, NSW
09.2023 - Current
  • Assisted clients with daily living activities and personal care needs.
  • Supported clients in developing social skills through engaging activities.
  • Facilitated communication between clients and their families or caregivers.
  • Maintained a safe and clean environment for clients at all times.
  • Participated in training sessions to enhance caregiving skills and knowledge.
  • Supported clients' social, physical and emotional needs to help integrate into local community.
  • Assisted clients with personal care, such as showering and dressing.
  • Reported any incidents or accidents in accordance with company policy and procedure.
  • Tracked client behaviours, daily activities, new skills, and notable incidents for documentation purposes.
  • Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
  • Provided emotional and practical support to vulnerable adults.
  • Accompanied clients to medical appointments and assisted them with their daily needs.
  • Developed positive relationships with service users and maintained professional boundaries at all times.
  • Actively encouraged service users to make decisions about their own lives where appropriate.
  • Assisted clients with daily living activities, such as personal hygiene and meal preparation.

Checkout Team Member

Coles
Helensburgh, Nsw
12.2021 - 09.2023
  • Operated cash register efficiently during peak hours.
  • Assisted customers with product inquiries and checkout process.
  • Maintained cleanliness and organisation of checkout area.
  • Addressed and resolved customer complaints with friendly and level-headed assistance.
  • Collaborated with team members to manage inventory levels.
  • Adhered to company policies for safety and security measures.
  • Greeted customers and provided excellent customer service.

Education

Cert III Individualised Support - Disability Studies

Mets Online
Sydney, NSW
06-2025

Skills

  • Client support
  • Communication skills
  • Independent living skills
  • Emotional support
  • Team collaboration
  • Relationship building
  • Housekeeping tasks
  • Active listening
  • Daily living assistance
  • Empathy and patience
  • Adaptability
  • Personal care assistance

References

References available upon request.

Timeline

Support Worker

Rock N Rollers
09.2023 - Current

Checkout Team Member

Coles
12.2021 - 09.2023

Cert III Individualised Support - Disability Studies

Mets Online
Layne Willebrands