Layne Willebrands
Warilla,NSW
Summary
As a support worker, I bring a warm, positive energy to every shift, helping clients feel comfortable, valued, and empowered. I have strong communication and interpersonal skills, which allow me to build genuine connections with the people I support, their families, and my team. My sense of humour and friendly nature make it easy to create a relaxed and uplifting environment, especially during challenging moments. I’m skilled in personal care, documentation, and promoting independence using a person-centred, strengths-based approach. I’m also confident in planning engaging activities, encouraging social inclusion, and supporting clients with daily living tasks in a way that respects their dignity and choices. With training in First Aid, CPR, and a Certificate III in Individual Support, I’m committed to delivering safe, fun, and compassionate care every day
Overview
4
4
years of professional experience
Work History
Support Worker
Rock N Rollers
Illawarra, NSW
09.2023 - Current
- Assisted clients with daily living activities and personal care needs.
- Supported clients in developing social skills through engaging activities.
- Facilitated communication between clients and their families or caregivers.
- Maintained a safe and clean environment for clients at all times.
- Participated in training sessions to enhance caregiving skills and knowledge.
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Assisted clients with personal care, such as showering and dressing.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Tracked client behaviours, daily activities, new skills, and notable incidents for documentation purposes.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Provided emotional and practical support to vulnerable adults.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Developed positive relationships with service users and maintained professional boundaries at all times.
- Actively encouraged service users to make decisions about their own lives where appropriate.
- Assisted clients with daily living activities, such as personal hygiene and meal preparation.
Checkout Team Member
Coles
Helensburgh, Nsw
12.2021 - 09.2023
- Operated cash register efficiently during peak hours.
- Assisted customers with product inquiries and checkout process.
- Maintained cleanliness and organisation of checkout area.
- Addressed and resolved customer complaints with friendly and level-headed assistance.
- Collaborated with team members to manage inventory levels.
- Adhered to company policies for safety and security measures.
- Greeted customers and provided excellent customer service.
Education
Cert III Individualised Support - Disability Studies
Mets Online
Sydney, NSW06-2025
Skills
- Client support
- Communication skills
- Independent living skills
- Emotional support
- Team collaboration
- Relationship building
- Housekeeping tasks
- Active listening
- Daily living assistance
- Empathy and patience
- Adaptability
- Personal care assistance
References
References available upon request.
Timeline
Support Worker
Rock N Rollers
09.2023 - Current
Checkout Team Member
Coles
12.2021 - 09.2023
Cert III Individualised Support - Disability Studies
Mets Online