Layne Williams
Regents Park,QLD
Summary
At Coles, I excelled up to Customer Service Second in Charge. By actively displaying a team player, target-oriented mindset, I was able to positively motivate and lead the team to consistently exceed department expectations every week. I have since shifted from that leading role to expand my knowledge across the company further into an independent role across two separate departments, Meat and Receiving but still find enhancing the customer experience at the height of my priorities. My reliability and compliance with company procedures, makes me a well trusted and self sufficient team member.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Team Member
Coles Supermarket
2023.04 - Current
- Maintained a clean and organized workspace, ensuring compliance with safety regulations and reducing possible incidents.
- Enhanced team productivity by assisting with loading and unloading trucks using the electric pallet jack.
- Enhanced customer satisfaction by ensuring the highest quality and freshest meat products were available.
- Boosted department sales through strategic merchandising of meat products on show and in promotional bays.
- Assisted customers by finding requested items and providing preparation information for different cuts of meat.
- Delegated weekly tasks and duties to team and clearly communicated timeframes for completion.
- Reduced waste by ensuring proper restocking procedures and promotion of nearly-expired products.
- Collaborated with management to develop promotional strategies that highlighted seasonal offerings or specials.
Customer Service Second in Charge
Coles
2021.09 - 2023.04
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Customer Service Cashier
Coles Supermarket
2016.11 - 2021.09
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Pleasantly assisting customers through the checkout process, accurately handling cash transactions, following all policies and procedures to maintain balanced registers.
- Assisted in promotional periods, and engaging customers to drive sales.
- Communicated pleasantly and professionally when answering the phones and making announcements over PA system.
- Provided exceptional services and pleasant shopping experiences for customers.
Education
Beaudesert State High School
Beaudesert, QLD11.2017
Skills
- Reliability and punctuality
- Customer Engagement
- Team Cooperation
- Workplace Safety
- Inventory Management
- Team Supervision
- Multitasking Abilities
Certification
Certificate III in Fitness,
BINNACLE TRAINING 2017
Certificate II in Sports Coaching,
BEAUDESERT STATE HIGH SCHOOL 2017
Timeline
Store Team Member
Coles Supermarket
2023.04 - Current
Customer Service Second in Charge
Coles
2021.09 - 2023.04
Customer Service Cashier
Coles Supermarket
2016.11 - 2021.09
Beaudesert State High School