Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Layra Garcia Barbosa

Layra Garcia Barbosa

Gold Coast,QLD

Summary

Dedicated Healthcare professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Versatile Dental professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Dental4windows and Praktika.

Hardworking and passionate job seeker with eager to secure position as a Treatment Coordinator. Ready to help the team to achieve company goals and change patients lives by changing their smiles.

Overview

6
6
years of professional experience

Work History

Dental Assistant

Dental Haus
11.2023 - Current
  • Enhanced patient comfort by providing gentle and thorough dental cleanings.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Educated patients on proper oral hygiene techniques, promoting long-term dental health.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
  • Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
  • Contributed to office organization by maintaining accurate patient records and updating files regularly.
  • Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Scheduled and confirmed patient appointments.

Dental Treatment Coordinator

Star Smile Dentist
06.2020 - 11.2023
  • Assisted dentists in delivering optimal care through thorough documentation of patient histories and treatment progress.
  • Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
  • Streamlined dental office operations through efficient scheduling and coordinating appointments.
  • Improved patient retention by providing excellent customer service and establishing rapport with clients.
  • Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
  • Collaborated with insurance providers to ensure prompt claim processing for patients, resulting in improved cash flow for the practice.
  • Reduced wait times for patients by efficiently coordinating between departments and clinical staff members.
  • Promoted oral health education among patients through informative discussions on proper hygiene practices and preventive measures.
  • Facilitated patient referrals to other healthcare providers when necessary, fostering strong professional relationships within the dental community.
  • Provided support during dental procedures as needed, enhancing overall patient experience during their visits to the clinic.
  • Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed patient billing processes for timely, accurate payments.
  • Completed patient referrals to other medical specialists.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Helped patients complete necessary medical forms and documentation.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Processed medical insurance claims and payments.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.

Dentist

Grupo Odonto Center
02.2018 - 11.2019
  • Improved patient satisfaction by providing thorough dental examinations and personalized treatment plans.
  • Enhanced oral health for patients through comprehensive cleanings, fluoride treatments, and oral cancer screenings.
  • Performed complex dental procedures such as root canals, extractions, and dental implant placements to restore patients'' smiles.
  • Provided preventive care with regular checkups, educating patients on proper oral hygiene habits.
  • Implemented infection control protocols to maintain a safe and sanitary environment for both staff and patients.
  • Reduced anxiety in patients with gentle chairside manner and clear explanations of treatment options and procedures.
  • Participated in continuing education opportunities to stay current on industry trends and advancements in dentistry techniques.
  • Performed advanced cosmetic procedures, such as veneers, teeth whitening, and dental bonding, for improved patient confidence and oral health.
  • Collaborated with dental lab technicians to ensure precise fabrication of custom prosthetics and appliances.
  • Developed comprehensive treatment plans, prioritizing both aesthetic goals and long-term oral health.
  • Improved case acceptance rates by thoroughly explaining treatment recommendations while addressing potential costs, timelines, risks, benefits.
  • Built long-lasting relationships with patients by consistently providing high-quality care tailored to individual needs.
  • Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
  • Extracted teeth, performed root canals, and filled cavities with dedication to pain management.
  • Interpreted X-rays to make accurate diagnoses and treatment decisions.
  • Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
  • Reviewed patient health history and performed checkups to assess current issues.
  • Created individualized treatment plans to maintain or restore oral health of patients.
  • Supported patient comfort with calm demeanor and individualized pain management.
  • Wrote prescriptions for antibiotics and other medications used to treat temporary or long-term dental issues.
  • Restored teeth by fabricating crowns, bridges and other restorations.
  • Performed comprehensive oral exams for patients to diagnose and treat dental conditions.
  • Removed old fillings and replaced with more modern, tooth-colored alternatives.

Education

Bachelor of Dentistry - Dentistry

Faculty FAMP
Mineiros - Goias - Brazil
12.2017

Skills

  • Patient Care Coordination
  • Patient Relations
  • Issue Resolution
  • Insurance Billing
  • Patient Flow Management
  • Dental staff support
  • Patient Scheduling
  • Office Opening and Closing
  • Phone and Email Etiquette
  • Electronic Dental Record (EDR)
  • Dental Terminology
  • Understanding of confidentiality laws

Languages

Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working

Timeline

Dental Assistant

Dental Haus
11.2023 - Current

Dental Treatment Coordinator

Star Smile Dentist
06.2020 - 11.2023

Dentist

Grupo Odonto Center
02.2018 - 11.2019

Bachelor of Dentistry - Dentistry

Faculty FAMP

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Layra Garcia Barbosa