Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lazarus Farajala

Melbourne,VIC

Summary

Compassionate and dedicated to assisting individuals facing mental health challenges. Skilled in providing empathetic guidance, fostering a supportive environment, and empowering clients to navigate their recovery journey. Proficient in facilitating one-on-one sessions and group support meetings, promoting self-advocacy, and connecting clients with community resources. Possesses strong interpersonal communication skills, crisis intervention abilities, and a commitment to maintaining confidentiality and boundaries. Committed to continuous learning and growth in the field of mental health support.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Mainfreight
Melbourne, Vic
06.2023 - 01.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.

CMY / CSG

Community support groups
Melbourne, VIC
01.2021 - 06.2022
  • Collaborated with interdisciplinary teams to coordinate care and ensure comprehensive support for clients.
  • Maintained accurate and confidential documentation of client interactions and progress.
  • Engaged clients in meaningful conversations to foster connection, empathy, and understanding.
  • Provided one-on-one and group peer support to individuals with mental health challenges in a community-based setting.
  • Helped clients navigate the mental health system and connect with community resources.
  • Contributed to program development and quality improvement initiatives.

IGA

customer service
Melbourne, VIC
01.2019 - 06.2022
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

VCE

Pakenham Secondary College
Pakenham, VIC
11-2018

Skills

  • Excellent communication and interpersonal skills
  • Ability to establish rapport and build trusting relationships with clients
  • Strong organizational and time management abilities
  • Knowledge of trauma-informed care principles
  • Empathy and active listening
  • Knowledge of mental health conditions and recovery principles
  • Empathy and compassion
  • Ability to maintain confidentiality and boundaries

Certification

  • Academic Excellent award
  • Certificate merit
  • Certificate merit
  • Certificate I and II in bricklaying
  • Courage & courtesy award for academic excellence
  • First Aid Certificate

Timeline

Customer Service Representative

Mainfreight
06.2023 - 01.2024

CMY / CSG

Community support groups
01.2021 - 06.2022

IGA

customer service
01.2019 - 06.2022

VCE

Pakenham Secondary College

Similar Profiles

CREATE PROFILE
Lazarus Farajala