LINDA CHOE
Summary
Skilled in managing client relationships and resolving complex issues. A dependable team player with a positive, outgoing attitude and a proven ability to build rapport with clients. Utilizes strong communication and problem-solving skills to deliver quality service. Demonstrates the ability to collaborate effectively with teams and adapt to changing needs, ensuring smooth service delivery. Recognized for reliability, a results-driven approach, and excellent organizational abilities. Experienced in managing multiple projects simultaneously, maintaining accuracy, and consistently meeting KPIs. Highly effective at prioritizing tasks and meeting deadlines.
Overview
25
25
years of professional experience
Work History
CLIENT SERVICE OFFICER
Department of Community and Justice - HOMES NSW
04.2018 - Current
- Conducted thorough property selection process and shortlisted clients on housing register in accordance with relevant policies, while engaging with clients, support workers, and interpreters via phone and occasional face-to-face meetings
- Successfully matched pre-void properties with prospective tenants, and collaborated with Land and Housing to upgrade properties to suit client needs
- Achieved team KPIs by following up on offers within 48 hours, processing acceptances, rejections, and withdrawals, and sending relevant communication to clients and partner organisations
- Reviewed suspended applications within given time frame, demonstrating fairness and transparency throughout the process
- Established effective communication channels with external stakeholders to support clients' medical needs and housing requirements
- Demonstrated flexibility and adaptability by rotating through various teams, including phone duties, selection team, contact team, and reviews
- Contributed to project trials and facilitated the drafting of presentations, recommendations, and reports
- Reviewing and conducting Housing NSW South West District Annual Survey project
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and support.
- Maintained detailed records of all client interactions, ensuring accurate information was available for reference during future engagements.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Delivered high-quality customer support by efficiently managing multiple priorities while maintaining a positive attitude under pressure situations.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Made approval or decline decisions regarding extensions of temporary accommodation, ensuring successful exit plans for clients.
- Provided expert advice and referred clients to appropriate support services, enhancing program effectiveness.
- Supported outreach services in local communities and fostered strong relationships with stakeholders and homelessness initiatives.
- Collaborated with team members and stakeholders to deliver impactful programs.
- Maintained accurate records and documented client interactions to assess and improve program effectiveness.
MERCHANDISER
Big Brand Influence
09.2017 - 03.2018
- Developed and executed store-specific planograms, delivering effective refits and relays
- Ensured that client products were well-presented, maximising sales potential and enhancing brand reputation
- Expertly managed stock, following established procedures for overstocks and deleted items to minimise waste and maximise profits
- Successfully implemented new products, negotiating POS products and deleted products to ensure optimal positioning and visibility
- Maintained compliance with all regulations and standards, building strong relationships with store personnel
- Regularly reviewed, updated, and implemented new pricing and promotional tickets, ensuring timely and accurate execution
- Demonstrated a commitment to ongoing training and development, completing internal modules to enhance skills and knowledge in the field
HOUSING INDEPENDENT OFFICER
Hume Community Housing
02.2016 - 06.2017
- Delivered outstanding tenancy management services to assist clients in temporary accommodation and housing independence programs.
- Achieved team and client objectives by implementing successful exit plans.
- Met financial targets by efficiently collecting rent, bonds, and managing arrears.
- Conducted daily home visits, routine property inspections, and rent collections to support clients in need of assistance.
- Provided transportation for clients to open home viewings, counselling sessions, and service provider appointments.
- Ensured excellent property care by furnishing each unit and providing necessary items as per program requirements, within specified timeframes.
- Managed repairs and maintenance tasks, ensuring timely completion.
- Oversaw inventory control of temporary accommodation stock.
- Coordinated lease signings for transitional properties.
- Prepared and finalized Temporary Occupancy Agreements with the Department of Community Justice.
- Delivered core case management services for tenants and monitored the progress of case plans.
- Adhered to Housing NSW policies, terms, and conditions.
SENIOR PROPERTY MANAGER
Defence Housing Australia
02.2015 - 01.2016
- Effectively managed a portfolio of approximately 200 properties, including conducting welcome visits, lease signing, and condition reports with defence members onsite; conducted periodic inspections
- Coordinated repairs and maintenance, inspecting completed work and uploading photos to the property site
- Collaborated with landlords to inspect properties for handover, ensuring properties were renovated according to leasehold contracts; consistently committed to improving performance
- Assess and recommend future planned maintenance
- Organise Defence members relocation delivery
- Sustain relationship with Strata, Tenants, Lessors and Council
- Resolve Defence members disputes
- Complete ongoing modules and training
SENIOR PROPERTY MANAGER
Ray White Real Estate
01.2010 - 01.2015
- Manage visual merchandising of management and sales products, brochures and window display
- Designed and managed advertisements for in house website, newspapers and pamphlets
- Conduct monthly meetings, train new staff and review staff performances
- Managed portfolio of 300 properties
- Resolve Landlord disputes
- Attend NSW Civil and Administrative Tribunals
- Organise, repairs, maintenance, renovations and monitor contractors work status and report to Landlord
- Prepare and investigate Landlord insurance
- Assist office manager with Mid and end of month payments to Landlords
- Managed rent arrears
- Conduct annual, periodical inspections and open homes
- Check applicant references, complete ingoing, outgoing condition reports, lease signing, lease renewal and bond lodgements
- Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
- Streamlined property management processes for improved efficiency and cost savings.
- Investigated and resolved any tenant complaints.
- Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
- Conducted regular property inspections to ensure compliance with safety regulations and company standards.
- Completed regular performance evaluations of staff members, identifying areas for growth or improvement as needed.
- Oversaw a team of staff members, providing support and guidance in daily operations and customer service initiatives.
- Assessed market data to ascertain prospective development sites.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Planned special events and created promotional material
PA TO DIRECTOR
Laing & Simons Real Estate
01.2010 - 12.2010
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Facilitated training and onboarding for incoming office staff.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Updated and maintained confidential databases and records.
- Worked with senior management to initiate new projects and assist in various processes.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Successfully managed a diverse commercial real estate portfolio consisting of office buildings, retail centers, and industrial facilities.
PROPERTY MANAGER
Hometown Real Estate
01.2008 - 12.2010
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Ensured timely completion of routine property inspections, maintaining a high level of safety and compliance with regulations.
- Increased tenant satisfaction by promptly addressing concerns and resolving maintenance issues.
- Maintained accurate financial records, ensuring clear communication with property owners regarding income and expenses.
- Implemented efficient systems for tracking property maintenance tasks, preventing costly repairs due to oversight or neglect.
- Reduced vacancy rates through effective marketing and advertising of rental properties.
- Coordinated appointments to show marketed properties.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Generated leads for sales and rental properties through cold calls and referrals.
ASSISTANT STORE MANAGER
Croydon Cafe
01.2005 - 12.2008
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
- Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
- Trained new cafe workers in sales, customer service, and safety.
PROPERTY MANAGER
Laing & Simmons
01.2003 - 12.2005
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
- Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
- Streamlined property management processes for improved efficiency and cost savings.
- Investigated and resolved any tenant complaints.
- Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
- Coordinated with legal counsel to resolve complex tenant disputes, protecting property owner interests.
- Conducted regular property inspections to ensure compliance with safety regulations and company standards.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Completed annual rent calculations using housing database software.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
PROPERTY MANAGER
Ray White
01.2000 - 12.2003
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final outgoing inspections with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available properties and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing arrears and improving overall revenue generation.
- Monitored tenant behaviour and implemented corrective action to maintain order in assigned properties.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the rental market
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Streamlined rent collection processes, significantly reducing late payments.
Education
Burwood Girls High School
Burwood, NSWSocial Housing
TAFE NSW
Skills
- Teamwork
- Problem-solving
- Effective communication
- Attention to detail
- Verbal and written communication
- Multitasking
- Microsoft office
- Organizational skills
- Self motivation
- Work prioritization
- Issue and complaint resolution
- Project management
- Client needs assessment
- Time management skills
- Client relationship building
Languages
Vietnamese
Native or Bilingual
Timeline
CLIENT SERVICE OFFICER
Department of Community and Justice - HOMES NSW
04.2018 - Current
MERCHANDISER
Big Brand Influence
09.2017 - 03.2018
HOUSING INDEPENDENT OFFICER
Hume Community Housing
02.2016 - 06.2017
SENIOR PROPERTY MANAGER
Defence Housing Australia
02.2015 - 01.2016
SENIOR PROPERTY MANAGER
Ray White Real Estate
01.2010 - 01.2015
PA TO DIRECTOR
Laing & Simons Real Estate
01.2010 - 12.2010
PROPERTY MANAGER
Hometown Real Estate
01.2008 - 12.2010
ASSISTANT STORE MANAGER
Croydon Cafe
01.2005 - 12.2008
PROPERTY MANAGER
Laing & Simmons
01.2003 - 12.2005
PROPERTY MANAGER
Ray White
01.2000 - 12.2003
Burwood Girls High School
Social Housing
TAFE NSW
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