Le-Anne Bidois
Nowra
Summary
Administrative professional with proven track record in managing office environments and facilitating efficient operations and streamlining processes. Displays excellent organisational and communication skills, contributing to seamless office management. Demonstrated effective team leadership and keen problem-solving skills.
Overview
22
22
years of professional experience
Work History
Office Manager
BPL Contracting
05.2003 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
Manager
Currarong Beachside Holiday Park
06.2011 - 06.2016
- Management of daily park operation
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed and motivated employees to be productive and engaged in work.
- Collection of all monies paid for accommodation
- Office Administration working with NewBook
- Customer service taking bookings on the phone, via email
- Handled complaints and questions, and re-directed calls to other team members.
- Using social media to promote the park
- Working with Holiday Haven with marketing
- Updated reports, managed accounts, and generated reports for company database.
- Compliance with local government regulation
- Supervise and train staff
- Conduct toolbox talks and ensure OHS compliance
- Office administration including Monthly BAS, maintaining booking system
- Superannuation payments
Customer Service and Administration Officer
Furniture Court & Beds R Us
03.2010 - 03.2011
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.s
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Receptionist / Dispatch
Practical Systems
11.2004 - 11.2005
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Receiving phone calls from clients with IT issues
- Data entry
- Corresponded with clients through email, telephone, or postal mail.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Diploma IV in Frontline Management in Retail
TAFE NSW
Inverell, NSW01-2010
Statement of Attainment Park Management
North Star Education
Hastings Point, NSW01-2004
Advanced Diploma - Dip. of Ministry (Major in Leadership)
Hillsong International Leadership College
Baulkham Hills, NSW01-2001
Skills
- Attention to detail
- Verbal and written communication
- Problem-solving
- Data entry
- Billing and invoicing
- Customer follow-up
- Team collaboration
- Cash management
- Filing systems
- Documentation and recordkeeping
- Invoice processing
- Typing speed
- Phone etiquette
Timeline
Manager
Currarong Beachside Holiday Park
06.2011 - 06.2016
Customer Service and Administration Officer
Furniture Court & Beds R Us
03.2010 - 03.2011
Receptionist / Dispatch
Practical Systems
11.2004 - 11.2005
Office Manager
BPL Contracting
05.2003 - Current
Diploma IV in Frontline Management in Retail
TAFE NSW
Statement of Attainment Park Management
North Star Education
Advanced Diploma - Dip. of Ministry (Major in Leadership)
Hillsong International Leadership College
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