Summary
Overview
Work History
Education
Skills
Languages
Immigrationstatus
References
Certification
Timeline
Hi, I’m

Le Hiep Phuoc

Summary

Experienced Crew Member with a solid understanding of operating practices and safety standards. Able to comprehend and follow detailed instructions to complete job duties. A dedicated contributor to the overall success of the team, possessing domain knowledge and a strong commitment to surpassing task expectations. Well-developed critical thinking, problem-solving, and organizational skills make me a trustworthy individual. Trained in cash register operation and customer service, also an Associate Vietnamese Student in Queensland Member, offering assistance to junior Queenslander in Brisbane. Prioritizing serving guests and fostering loyalty. Seeking a position in this shop to further enhance skills while working in Australia. Motivated by the challenges and satisfaction of a job well done, with the ability to quickly acquire new skills. Confident enough to seek clarification when needed. Dedicated and hardworking restaurant management professional with extensive experience in daily planning and operations. Excel in staff training and development, proficient in both front-of-house (FOH) and back-of-house (BOH) operations, demonstrating strong leadership skills in managing staff effectively.

Overview

2
years of professional experience
1
Certification

Work History

PHO CITY

Vietnam Restaurant Manager
06.2023 - Current

Job overview

  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.

Pig & Whistle

Food Service and Customer service
04.2023 - 12.2024

Job overview

  • Maintain an excellent level of workplace cleanliness around equipment to enhance safety and productivity
  • General food preparation expertise
  • Pastry skills
  • Communication the ideal effectively to those responsible for putting it into practice
  • Decision Making and being a leadership for some party events
  • Attention to detail on the food
  • Help and keep the kitchen at optimal sanitary standards
  • Flexibility for any position to cover in any emergency situation
  • Network and Marketing for the restaurant

KFC

Food service and customer service
09.2023 - 09.2024

Job overview

  • Maintain an excellent level of workplace cleanliness around equipment to enhance safety and productivity
  • Build and maintain working relationship with peers and upper management
  • Look for way to go above and beyond job requirement
  • Upheld high standard of productivity and quality in operation
  • Assisted newly hired team members by explaining company procedures and safety requirements
  • Complete skilled finishing work with excellent process knowledge and advanced manual dexterity
  • Work hard to learn required tasks quickly to maximize performance
  • Exceeded quality score on a consistent basis by diligently following work orders and maintaining company standards
  • Get order at the front

Education

University Of Queensland Technology
Brisbane, QLD

Diploma And Bachelor from Electrical Engineering
02.2027

University Overview

  • 5 GPA


  • Member of QUT football club, 2023 to 2024


Skills

    Team Management

    Inventory control and record keeping

    Customer Engagement

    Staff Management

    Organization and prioritization

    Business operations expertise

    Recruitment

    Kitchen equipment operation and maintenance

Languages

Vietnamese - Native
English - Fluent
Chinese (Mandarin)
Elementary (A2)

Immigrationstatus

Immigrationstatus
Visa 500

References

References
  • Johnny Bui, Owner, KFC Garden City, Garden City Westfields, QLD, Australia, johnnybui15@icloud.com, 0404644324
  • Mong Tho Tran(Owner) , Pho City Vietnamese Authentic Restaurant,Brisbane City QLD 40000, 0452 546 488
  • Jenny, Owner, Pig and Whistles, Indooropilly, QLD, Australia, 0466 842 906

Certification

Diploma Of Engineering


Timeline

Food service and customer service
KFC
09.2023 - 09.2024
Vietnam Restaurant Manager
PHO CITY
06.2023 - Current
Food Service and Customer service
Pig & Whistle
04.2023 - 12.2024
University Of Queensland Technology
Diploma And Bachelor from Electrical Engineering
Le Hiep Phuoc