Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References
Timeline
Generic

Le Phan

Sydney,Please Select

Summary

Veteran Travel Consultant with 12 years of experience providing travel arrangement services. Received correspondence from customers to understand travel needs and book appropriate reservations. Devoted customer service professional providing clients with high-quality travel arrangements. Seasoned Senior Travel Consultant with 12 years of experience in providing clients with exceptional travel arrangements and booking experiences. Handled incoming requests from existing and new customers to identify needs and exceed expectations in arranging satisfactory travel accommodations while minimizing cost to clients. Motivated individual enthusiastic about understanding and addressing client needs to achieve outstanding customer satisfaction. Insightful and dedicated Travel Agent with exceptional customer service, time management and problem-solving abilities. Multilingual and extensively traveled with a focus on building long-lasting relationships to drive sales. Performance-focused professional with an articulate and collaborative nature. Seeking a new role in a dynamic agency environment with room for growth and career advancement. Sales-oriented and committed to client service and satisfaction. Well-versed in rules, regulations and best practices impacting different types of travel. Sales-minded travel consultant with passion to sell and focused on leisure travel. Offers strong research background and love of all things travel. Enjoys working with clients searching for vacation of lifetime. Multilingual travel agent successful in building lasting client relationships and repeat business. Sales-driven personality committed to working with successful team. Personable and known for excellent Sabre skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

14
14
years of professional experience

Work History

Senior Travel Consultant

Five Star World Travel
Cabramatta
10.2002 - 10.2014
  • Developed and maintained relationships with key travel suppliers to secure the best deals for clients.
  • Organized complex itineraries, including flights, transfers, hotels, car hire and excursions.
  • Assisted customers in selecting appropriate tours based on their budget and preferences.
  • Advised clients on insurance policies and other travel related services.
  • Resolved customer complaints in a timely manner.
  • Negotiated contracts with airlines, hotels and other service providers to ensure competitive prices for customers.
  • Managed online booking systems for airline tickets and hotel reservations.
  • Ensured that all bookings were accurately entered into the system and invoiced correctly.
  • Answered queries via phone, email or face-to-face contact regarding visas, passports, currency exchange rates.
  • Liaised with airlines and hotels regarding special requests from customers.
  • Developed strategies to increase sales and profitability of the business.
  • Provided clients with brochures, guides and maps to assist with trip preparation.
  • Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
  • Provided comprehensive experience to clients by booking airfare, hotel and car rental arrangements suitable for client needs to achieve best available value.

Retail Salesperson

Milako Fashion
Parramatta
12.2000 - 10.2002
  • Demonstrated knowledge of store products and services to answer customer inquiries.
  • Assisted in the selection of merchandise based on customer needs and preferences.
  • Processed refunds and exchanges promptly and politely.
  • Provided excellent customer service through personal interactions with shoppers as well as over the phone.
  • Resolved customer complaints in a professional manner.
  • Promoted additional products or services to increase sales volume.
  • Participated in team meetings to discuss performance goals or strategies for improvement.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Educated customers on product and service offerings.
  • Recommended merchandise to customers based on needs and preferences.
  • Helped customers select products best fitting personal needs.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Attracted and fostered leads through referrals and customer loyalty strategies.
  • Helped customers by answering questions and locating merchandise.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Answered questions about current promotions and resolved issues according to store policies.

Education

Certificate IV in Tourism (Team Leading)) - Travel And Tourism

Bankstown TAFE
Bankstown, NSW
12-2000

Skills

  • Travel Coordination
  • Issue Identification And Resolution
  • Issue Resolution/Troubleshooting
  • Solution Implementation
  • Bookkeeping
  • Customer Rapport
  • Strategic Sales Planning
  • Excellent Communication Abilities
  • Client Relationships
  • Verbal And Written Communication
  • Sales Expertise
  • Problem-Solving Skills
  • Customers service
  • Multitask
  • Excell, words and outlook
  • Customer friendly

Languages

Vietnamese
Professional

Accomplishments

In my past jobs of working two years as a Sale person; and 12 years as a Travel Consultant; I am proud to say that I was successfully achieved whatever my role asked as a customers Sales and Services Consultant; providing Proof to this was; I oftenly received rewards such as free trips to overseas, free airlines tickets and also cash/ fuel vouchers from the Airlines and from my work company Five Star World Travel.

I proudly said that I have achieved recognition of customers friendly proof that after so many years of not working because of family issue, my old clients still called me and ask for advice about airlines tickets to overseas

References

References available upon request.

Timeline

Senior Travel Consultant

Five Star World Travel
10.2002 - 10.2014

Retail Salesperson

Milako Fashion
12.2000 - 10.2002

Certificate IV in Tourism (Team Leading)) - Travel And Tourism

Bankstown TAFE
Le Phan