Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Le Phan

Chester Hill,NSW

Summary

Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures. Deadline-driven travel consultant with expertise serving special needs clients. Real go-getter with outstanding interpersonal skills. Proven career success developing profitable travel programs and extending clientele base. Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.

Overview

14
14
years of professional experience
1
1
Certification
1
1
Language

Work History

Travel Consultant

Five Star World Travel
01.2002 - 10.2014
  • Collaborated with colleagues to create and promote special travel packages.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Organized trips for individual, family and business travelers.
  • Collected, handled and documented payments for travel services and associated feels.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Followed up with customers to increase customer service with travel plans.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Salesperson

Milako Fashion
12.2000 - 01.2002
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Enhanced store appearance by maintaining attractive merchandise displays and ensuring a clean, welcoming environment for customers.
  • Increased sales and customer satisfaction through personalized servicing.
  • Collaborated with team members to achieve daily sales goals and deliver exceptional customer service experiences.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.

Education

Travel And Tourism

Bankstown TAFE
Bankstown, NSW
12.2000

Skills

  • Travel insurance
  • Travel Planning
  • Customer Referrals
  • Customer Inquiry and Response
  • Travel Arrangements
  • Customer Service
  • Relationship Management
  • Cross-selling strategies
  • Good Telephone Etiquette
  • Excellent Communication
  • Critical Thinking
  • CRM Software

Certification

Certificate IV in Travel and Tourism

Timeline

Travel Consultant

Five Star World Travel
01.2002 - 10.2014

Salesperson

Milako Fashion
12.2000 - 01.2002

Travel And Tourism

Bankstown TAFE

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Le Phan