LE TRAN
Melbourne,Victoria
Summary
Knowledgeable, hardworking, dedicated customer service professional with extensive experience in the hospitality industry. Solid team player with an outgoing, positive mentality and strong communication skills in establishing rapport with clients. Motivated to maintain customer satisfaction while delivering business target goals.
Overview
9
9
years of professional experience
Work History
Aiken Hill, Conference & Events Venue
Nicole Sariklis
Melbourne, Victoria
03.2019 - Current
- Collaborated with various team members to meet guests' requests.
- Maintained excellent attendance record, consistently arriving to work on time.
- Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods.
- Promoted customer loyalty by efficiently handling food and service complaints.
Assistant Restaurant Manager/ Cafe Mambo
Markus Pangemanan
Melbourne, Victoria
03.2018 - Current
- Immediately resolved issues with patrons by employing strong active listening and communication skills.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes, and increase efficiency in different areas.
- Protected business, team members, and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
Restaurant Team Member
Alice Anita
Perth, Western Australia
08.2015 - 01.2017
- Observed strict procedures regarding food handling and sanitation to prevent foodborne illnesses.
- Restocked food items, including condiments and toppings, when inventory ran low.
- Suggested add-on items like desserts and side dishes, which increased revenues through upselling.
- Maintained reputation for order efficiency and accuracy, earning numerous recommendations from satisfied customers.
Education
High School Diploma -
Ellenbrook Secondary Collage
Perth , Western Australia 10.2015
Certificate 2 - Hospitality
Vetis Consulting Services
PERTH, Western Australia 11.2015
Skills
- Food and Beverage Knowledge
- Opening and Closing Procedures
- Scheduling
- Food Preparation
- Cash Handling
- Food Safety
- Restaurant Operations
- Attention to details
- Multi tasking
Timeline
Aiken Hill, Conference & Events Venue
Nicole Sariklis
03.2019 - Current
Assistant Restaurant Manager/ Cafe Mambo
Markus Pangemanan
03.2018 - Current
Restaurant Team Member
Alice Anita
08.2015 - 01.2017
High School Diploma -
Ellenbrook Secondary Collage
Certificate 2 - Hospitality
Vetis Consulting Services
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