Lea Fernandez Mausbach
Cairns,Queensland
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Hostess
Projektraum
06.2022 - 08.2024
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits
Retail Sales Worker
Kaufhof
06.2022 - 08.2024
- Provided personalized recommendations based on customer preferences or specific needs
- Collaborated with team members to achieve monthly sales goals and improve overall store performance.
- Greeted customers and helped with product questions, selections, and purchases.
- Engaged in friendly conversation with customer to better uncover individual needs
Waitress
Esteban Tapas
06.2022 - 06.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts
- Used cash registers and credit card machines to cash out customers
- Collaborated with team members to consistently provide efficient service during peak hours
Hospitality Worker
Esteban Tapas
06.2022 - 05.2024
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns
- Greeted guests with friendly and professional acknowledgment to build rapport
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences
Education
State Recognized Speech Therapist - Speech Therapist
Doepfer Schools
Cologne09-2023
Abitur -
IGP
Cologne 06-2019
Skills
- Effective Multitasking
- Customer Service
- Cleaning and sanitation
- Detail Oriented
- Hospitality service expertise
- Exceptional communication
- Guest Relations
Languages
English
Full Professional
German
Native or Bilingual
Spanish
Full Professional
Timeline
Hostess
Projektraum
06.2022 - 08.2024
Retail Sales Worker
Kaufhof
06.2022 - 08.2024
Waitress
Esteban Tapas
06.2022 - 06.2024
Hospitality Worker
Esteban Tapas
06.2022 - 05.2024
State Recognized Speech Therapist - Speech Therapist
Doepfer Schools
Abitur -
IGP
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