Lewis Reed
Cairns,QLD
Summary
Hospitality professional with record of delivering exceptional guest experiences. Adept at managing customer interactions and resolving issues to ensure satisfaction. Known for strong teamwork and adaptability in fast-paced environments. Skills include customer service, communication, and problem-solving, valued by employers in field.
Overview
9
9
years of professional experience
Work History
Food Runner
The Wallace Pub
11.2019 - 02.2022
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Greeted customers and provided outstanding customer service.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Provided feedback to kitchen on customer preferences, aiding in menu adjustments.
Assistant Manager
St Finbarrs GAA Sport and Social Club
06.2013 - 09.2019
- Work behind the bar; this would include serving beers, spirits, wine and mixed drinks
- Responsible for the management predominately at peak times such as weekends and holiday periods
- Responsible for the delegation of personnel and tasks across all three bars whilst we had events and functions ongoing
- Responsible for all money onsite, includes bar takings from all three bars and access to the safe
- Dealing with the general public in a wide array of scenarios
Kitchen Hand
St Finbarrs GAA Sport and Social Club
06.2013 - 09.2019
- Transported food items from storage areas to kitchen for prepping.
- Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
- Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
- Prepared simple menu items independently when necessary while maintaining high-quality standards set forth by chefs or supervisors.
Education
BSc (Hons) - Applied Mathematics
Coventry University
01.2020
A Level - Mathematics, Biology, Chemistry, Psychology
President Kennedy School Sixth Form
01.2016
GCSE - Mathematics, English, Physics, Chemistry, Music
President Kennedy School
01.2014
Skills
- Accurate money handling
- Positive and professional
- Multitasking
- Hospitality service expertise
- Team building
- Reliability
- Problem-solving abilities
- Customer Satisfaction
Timeline
Food Runner
The Wallace Pub
11.2019 - 02.2022
Kitchen Hand
St Finbarrs GAA Sport and Social Club
06.2013 - 09.2019
Assistant Manager
St Finbarrs GAA Sport and Social Club
06.2013 - 09.2019
A Level - Mathematics, Biology, Chemistry, Psychology
President Kennedy School Sixth Form
BSc (Hons) - Applied Mathematics
Coventry University
GCSE - Mathematics, English, Physics, Chemistry, Music
President Kennedy School
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