Lea Furtner
NSW
Summary
I am a hardworking, organised and motivated professional eager to lend combined knowledge and skills to enhance business performance. I operate well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. I am resourceful and results-driven with a passion for growth and efficiency to meet company needs. Dependable and reliable, ready to learn and grow with your company.
Overview
30
30
years of professional experience
Work History
Merchandise Leader
BIG W Penrith
Penrith, NSW
05.2019 - Current
- My employment with BIG W Penrith began in 2019 as return to work mum after having my last child. Initially the employment was on a casual basis where I was working in a customer service role at the front of store, working in the check out and the self service areas.
- From there I progressed to working across all other departments, such as the party department, service desk, home entertainment, cash office and then in to the online/hub department.
- I worked for approximately three years in the online space and in late 2023 I was given the opportunity to take on a leadership role as the store support leader role which would allow me to learn many different components of the business, including safety and compliance.
- Within twelve months and further changes in the company the Merchandise Leader role became available and I eagerly transitioned in to this new role in 2024.
- Achievements Book Signing Event The Whole Truth by Jackie O November 2024 was one of the most memorable,challenging and gratifying working experiences of my career to date.
- As the Merchandise Leader I was entrusted to plan the book signing event for Jackie Os book release The Whole Truth.
- I was able to unlock my creative side and plan the entire event. This took many weeks of planning. Liaising with a wide range of companies on many different platforms, such as email, conference calls, zoom calls and in person meetings.
- The marketing department, the publishing company, Westfields cordinators and their security companies. The event was a complete success.
- I had been given a huge opportunity to plan the event down to the finest of details. From the colour scheme to match the book launch, to the foot traffic and bollard design, security personal locations, the location and merchandising of the product to achieve the highest possible stock turn over.
- The feedback I had received was incredible. Westfields said that it was the best event planning they had ever witnessed.
- Weekly rostering of team members aligning with the current CLR hours
- Planning training and development days to ensure my team are always compliant
- Active member on the safety committee, which includes organising hazard hunts and Identifying safety issues which are managed through an online application
- Ensuring our monthly online audits are completed on time and that the store is compliant
- Managing the external cleaning and trolley company, to ensure they are completing the daily requirements for the company
- Reviewing and documenting daily stock adjustments
- Looking after the stock loss plan for the store and communicating any non-compliant issues found
- Completing weekly and yearly stocktakes
- Carrying out new team member induction training
- Assisting Store Manager with daily routines
- Assisting other department leaders with daily inventory routines
- Maintenance of first aid cabinets and supplies
- Ordering company signage and ensuring noticeboards are current and compliant
- Maintaining company training dashboards
- Reviewing weekly costing reports to ensure casual, part time and salaried team members wages are correct
- Established strong relationships with suppliers, negotiating favorable terms.
- Merchandising items in favorable positions and areas of store for optimal sales
- Displayed appropriate signage POS for products and sales promotions
- Monitored store operations for compliance with company policies and procedures.
- Promotional pricing, and markdown management, to maximize sales and profitability.
- Implemented store layout changes to maximize product visibility and presentation.
- Managed the replenishment process ensuring optimal stock levels at all times.
- Conducted regular audits of merchandise displays to ensure compliance with company guidelines.
Truck Trailer Service Manager
Transport Refrigeration Services
Huntingwood, NSW
08.2012 - 12.2018
- Responsible for Managing a team of 12 service technicians and 3 office staff
- Implementation of a service scheduling program and maintenance
- Booking and managing customer appointments
- Acquisition of new customers and maintaining strong customer relations
- A commitment to having exceptional customer service
- Handling customer complaints and ensuring a prompt resolution
- Providing support to a team to meet company goals and objectives
- Delegate responsibilities to employees to meet company expectations
- Strong leadership skills and the ability to keep a team motivated
- Carrying out and enforcing company policies and procedures
- Rostering of employee training and development
- Overseeing daily operations and ensuring the work is carried out in a timely manner
Sales Coordinator
CSR Edmonds
Seven Hills, NSW
11.2001 - 02.2011
- Developed ability to work in a fast pace atmosphere and a team environment
- Acquiring large industrial sales
- Maintained excellent customer relations and developed customer rapport
- Diplomatically resolved customers complaints on an as-needed basis
- Ability to follow instructions well and make decisions with out supervision
- Effectively developed telephone communication skills
- Coordination of contractors for domestic and industrial supply and installation jobs
- Creation of purchase orders for Vendors
- Implemented SAP in to the workplace after company acquisition
- Assisted in developing and testing of specials default system in SAP
- Regression testing of changes in SAP
- Training new employees
- Weekly banking reconciliation
- Balancing of petty cash
- Creation of sales quotations and orders
- Acquiring new business
- Assisted marketing department with warranty and sales documents
- Speed and accuracy in data entry
- Provided assistance in the warehouse when required. Picking and despatching of local and interstate orders.
- Achievements: Completed courses including Trade Practises Act, First Attack Fire fighting & work place evacuation, First aid certificate, Manual handling and numerous OH&S courses.
Receptionist
AirRoad Transport
Lidcombe, NSW
05.1996 - 08.2001
- Developed and maintained excellent customer service skills
- Reconciliation of petty cash
- Managed company social club
- Training of new employees
- Resolution of customer complaints
- Purchasing officer for company uniforms
- Speed and Accuracy in data entry
- Filing and Archiving
Education
Diploma in Business Studies - Book Keeping, Computer Studies, Touch Typing Course, Interview Skills
Mt Druitt TAFE
01.1993
Higher School Certificate - undefined
Riverstone High School
01.1995
Skills
- Interpersonal skills
- Relationship management
- Conflict resolution
- Computer literacy
- SAP and Navision
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Merchandise presentation and allocation
- Promotional planning
- Retail display setup
- Seasonal planning
- SOP enforcement
- Inventory management
- Product lifecycle management
- Retailer event coordination
- Customer service
- Adaptability and flexibility
Key Skills And Attributes
- Interpersonal Skills
- Effectively communicate with customers, often on a technical basis
- Maintain a strong relationship with branch and supply chain
- Conflict resolution between customers and the company as well as between sales and manufacturing
- Planning of business and social work functions
- Computer Literacy
- SAP usage
- Advanced user of MS Excel, Word and Power Point
- Navision implementation and training
Personal Information
Date of Birth: 27.03.1978
Timeline
Merchandise Leader
BIG W Penrith
05.2019 - Current
Truck Trailer Service Manager
Transport Refrigeration Services
08.2012 - 12.2018
Sales Coordinator
CSR Edmonds
11.2001 - 02.2011
Receptionist
AirRoad Transport
05.1996 - 08.2001
Diploma in Business Studies - Book Keeping, Computer Studies, Touch Typing Course, Interview Skills
Mt Druitt TAFE
Higher School Certificate - undefined
Riverstone High School