Lea Fyfe
North Lakes,QLD
Summary
Organized and detail-oriented professional with extensive experience in business management and customer service. Proficient in administrative tasks, customer relations, schedule coordination, and issue resolution, ensuring high levels of customer satisfaction. Demonstrates adaptability and a strong work ethic, excelling in both independent and team environments. Currently pursuing Certificate III in Business, ready to leverage practical and administrative skills in an office setting.
Overview
14
14
years of professional experience
Work History
Owner & Operator
Dog Grooming Business
North Brisbane, Australia
03.2022 - Current
- Scheduled appointments and managed calendars to optimize time efficiency.
- Handled emails, phone calls, and customer inquiries to enhance service delivery.
- Fostered strong customer relationships, ensuring repeat business through exceptional service.
- Managed business budgeting, pricing strategies, and profit tracking for financial health.
- Executed basic bookkeeping and invoice handling using Xero software.
- Engaged in marketing efforts to grow customer base through community involvement.
- Prioritized tasks effectively while managing time and multitasking efficiently.
- Maintained attention to detail and accuracy across all responsibilities.
Home Maker
02.2019 - 03.2022
- Managed household operations to ensure smooth daily functions.
- Oversaw financial responsibilities, including budgeting and bill payments.
- Coordinated appointments, events, and travel plans for optimal efficiency.
- Executed multitasking and time management strategies effectively.
- Cared for and nurtured children to promote their development.
- Created a comfortable and nurturing environment for family members.
Customer Service Officer
Metcash
01.2017 - 01.2019
- Investigated and resolved customer queries, problems, and claims efficiently and accurately.
- Responded to customer inquiries with empathy and professionalism.
- Ensured timely resolution of customer issues for all stakeholders.
- Utilized Salesforce CRM to log and manage customer interactions and data effectively.
- Handled emails, phone calls, and various customer inquiries proficiently.
- Managed filing, documentation, and paperwork to maintain organized records.
Sports program Assistant
Zagreb Holding
Zagreb, Croatia
02.2012 - 05.2016
- Coordinated and planned sports programs for preschool children, enhancing engagement and participation.
- Supervised children during activities to ensure safety and maintain active involvement.
- Motivated children by fostering a fun and inclusive environment for optimal learning.
- Communicated effectively with all age groups to convey program details clearly.
- Managed time efficiently to ensure adherence to program timelines.
Education
Cert III - Business
TAFE Queensland
Brisbane, QLD12.2026
Bachelor - Early Childhood Education
University of Zagreb
Croatia01.2014
Skills
- Customer service excellence
- Problem resolution
- Business operations management
- High level of written and verbal communication
- Conflict resolution strategies
- Time management and organization
- Professional demeanor
- MS Office proficiency
Hobbies and Interests
- Outdoor recreation
- Cooking
References
LeAnne Smethurst, Metcash Customer Service Manager (Retired), 0417 658 659
Languages
Croatian
Native/ Bilingual
Timeline
Owner & Operator
Dog Grooming Business
03.2022 - Current
Home Maker
02.2019 - 03.2022
Customer Service Officer
Metcash
01.2017 - 01.2019
Sports program Assistant
Zagreb Holding
02.2012 - 05.2016
Cert III - Business
TAFE Queensland
Bachelor - Early Childhood Education
University of Zagreb