Lea Hanrahan
Charlemont
Summary
Accomplished Claims Manager with a proven track record at Elders Insurance Goldfields, ensuring customer satisfaction with a robust understanding of policy interpretation due to many years Underwriting.
After many years in Claims Management in Underwriting my sound knowledge ensures I am able to efficiently resolve claims in a timely manner to the satisfaction of company and client.
My background in these positions for many years allows for a professional written and spoken communication as well as professional conflict resolution skills.
Overview
13
13
years of professional experience
Work History
Claims Manager
Elders Insurance Goldfields
12.2019 - Current
- Oversee claims handling processes from start to finish including, lodgement, handling, decision making, settlement and closure.
- Managed up to 40 claims end to end simultaneously with no decline in quality as well as manage office incoming and outbound calls for policy maintenace and endorsements.
- Built solid relationships with clients and external partners to achieve positive and timely claims resolutions.
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Streamlined communication between adjusters and clients.
- Conducted thorough investigations of complex claims, gathering evidence to support decision-making processes.
- Mentored new hires on claims policies/procedures enabling them to quickly become proficient in managing claims.
- Established strong relationships with external partners such as builders, restorers loss adjusters and repair services for efficient case management.
- Reduced claim disputes by enforcing strict adherence to policy terms and conditions.
- Adhered to strict claims processing, company as well as GICOP regulations.
Underwriter
CGU Insurance
06.2012 - 12.2019
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
- Developed strong relationships with brokers, leading to a higher volume of quality submissions and successful underwritings.
- Followed strict Underwriting license guidelines.
Education
Tier 1 General Insurance
Kaplan Australia
Melbourne01-2020
Tier 2 General Insurance
Kaplan Australia
Melbourne01-2020
Skills
- Claims analysis
- Underwriting guidelines
- Policy interpretation
- Analyzing data
- Claims investigation and research
- Documentation review
- Investigation techniques
- Client relationship building
- Claims processing
- MS office suite
- Legal compliance
- Policy renewal
- Customer expectations management
- Insurance policy review
Timeline
Claims Manager
Elders Insurance Goldfields
12.2019 - Current
Underwriter
CGU Insurance
06.2012 - 12.2019
Tier 1 General Insurance
Kaplan Australia
Tier 2 General Insurance
Kaplan Australia
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