Lea Hardy
Mudgeeraba,QLD
Summary
Reliable Postal Delivery Officer/Reliever committed to building positive customer relationships and efficiently delivering mail. Well-versed in industry best practices and postal delivery guidelines and protocols. Offering 3.5 years of carrier experience on high-volume routes.
Overview
16
16
years of professional experience
Work History
Postal Delivery Officer
Australia Post
10.2019 - Current
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Built good customer rapport, resulting in positive feedback submitted from clientele.
- Distributed mail and parcels on electric bicycle to residences and businesses.
- Delivered business, residential and mixed rounds.
- Delivered to over one thousand mail delivery points daily including distributing full cover of UMS multiple times per week.
- Delivered over two hundred parcels daily as parcel delivery officer.
- Sorted and placed mail into sorting frame and into mailboxes on route with high levels of accuracy.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Inspected all Australia Post's equipment and supplies used daily, and reported problems and safety hazards to supervisors during each shift.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Loaded and secured items in electric bicycle to avoid damage to mail/parcels during delivery.
- Adhered to social distancing protocols and wore mask or face shield at all times.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Flexibility which enables job completion to ensure no mail is held or parcels scanned as delayed delivery on assigned rounds.
- Carried out day-to-day duties accurately and efficiently including repetitively lifting up to 16kg of mail.
- Loaded and unloaded ULD containers.
Team Leader Relief - PDC2
Australia Post
06.2021 - 07.2021
- For week ending 02/07/2021, I stepped up and showed initiative to learn and grow, as temporary PDC2 relief whilst current team leader took holidays.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organise workflows.
- Successfully managed distribution and delivery of UMS, resulting in timely completion across the delivery center.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Provided supportive link between external customers and internal operations.
- Processed customer enquiries and complaints by navigating SAP and actively communicating with team members.
- Entered safety conversation and new induction PSI into OurPost.
- Reported issues using OneSafe.
- Worked with management team to implement proper division of responsibilities.
- Maintained clean and organised production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Identified individual employee's unique work styles and adapted management methods.
- Submitted daily Delivery Network Report.
- Accurately printed daily mail redirection checklists, labels and additional labels for delivery center and nearby post office using the Mail Redirection System.
- Implemented new working processes with priority mail delivery.
Postal Services Officer
Australia Post
06.2019 - 10.2019
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Sorted and placed mail and parcels into post office boxes with high levels of accuracy.
- Assisted customers by carrying oversized parcels to their vehicles.
- Upsold postal services like insurance and tracking.
- Upsold retail stock such as, "As seen on TV", mobile phones, other electronics, books, stationary, packing and more.
- Timely sorted mail according to size, shape, destination, regular and express post, to ensure it was ready for delivery drivers to pick up.
- Provided service and sales to walk-in customers.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
- Sold prepaid postage satchels, stamps and other goods to MyPost Business customers.
- Lodged bulk amounts of parcels and mail daily for MyPost Business customers.
- Accurately processed paperwork for Western Union money transfers.
- Processed passport applications in a precise and timely manner to ensure no photos or paperwork were rejected from passport office.
- Restocked, organised and ordered merchandise.
- Maintained clean, safe work area in accordance with regulatory and organisational guidelines.
- Processed cash and credit transactions to fulfil customer orders.
Full Time Hiker
Te Araroa Trail - 3000km Long Distance Trail
11.2018 - 03.2019
Events Coordinator/Manager on Duty
Kingpin
10.2016 - 11.2018
Restaurant Supervisor
Mockingbird Cafe
01.2015 - 10.2016
Restaurant Supervisor
Easy Fifteen Cafe
03.2014 - 01.2015
Cafe All Rounder
Cafe D'Bar
12.2012 - 03.2014
Head Barista
NZ Ski
05.2012 - 11.2012
Food and Beverage Attendant
Panchos Mexican Restaurant
12.2010 - 05.2012
Food and Beverage Attendant
Burleigh Heads Surf Life Saving Club Restaurant
01.2008 - 12.2010
Education
High School Certificate -
Robina State High School
Gold CoastHospitality Cert 3 -
CTIA
Gold CoastSkills
- Mail-sorting and delivery sequence
- Delivery records
- Registered mail protocols
- Change-of-address orders
- Route Navigation
- Address management system
- Local area route knowledge
- Interpersonal Communication
- Reading comprehension
- Teamwork
- Data management
- Microsoft Office
- Customer Service
- Verbal and written communication
- Good listening skills
- Multitasking abilities
- Team leadership and direction
- Daily workflow improvement
- Performance improvement
- Cash Handling
- Safety processes and procedures
- Complaint resolution
- Excellent work ethic
- Adaptability
- Critical thinking
- Conflict resolution
- Sorting procedures
- Handling and sorting mail
- Post office operations
- Delivery routes
- Weather conditions
- Bulk mailing
- Route Management
- Loading and unloading
Timeline
Team Leader Relief - PDC2
Australia Post
06.2021 - 07.2021
Postal Delivery Officer
Australia Post
10.2019 - Current
Postal Services Officer
Australia Post
06.2019 - 10.2019
Full Time Hiker
Te Araroa Trail - 3000km Long Distance Trail
11.2018 - 03.2019
Events Coordinator/Manager on Duty
Kingpin
10.2016 - 11.2018
Restaurant Supervisor
Mockingbird Cafe
01.2015 - 10.2016
Restaurant Supervisor
Easy Fifteen Cafe
03.2014 - 01.2015
Cafe All Rounder
Cafe D'Bar
12.2012 - 03.2014
Head Barista
NZ Ski
05.2012 - 11.2012
Food and Beverage Attendant
Panchos Mexican Restaurant
12.2010 - 05.2012
Food and Beverage Attendant
Burleigh Heads Surf Life Saving Club Restaurant
01.2008 - 12.2010
High School Certificate -
Robina State High School
Hospitality Cert 3 -
CTIA
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