LEA MAGLASANG
Paranaque City,Philippines
Summary
Multi-tasking Team Leader with extensive experience in customer satisfaction, service quality, and workflow optimization. Skilled in resource allocation, staff coaching, and conflict resolution, with a strong background in food service and retail operations. Bringing a commitment to efficiency, customer service, and team collaboration to drive success.
Overview
11
11
years of professional experience
Work History
Team Leader
House of Lasagna Cafe
02.2021 - Current
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any customer concerns promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Organized schedule and process staff payroll
- Optimized resource allocation, ensuring projects were delivered within budget and scope.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated sales reports detailing findings and recommendations.
- Created and managed project plans, timelines and budgets.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Prepared the facility, food quality, documents and reports for monthly audit.
Food Prep Cook
House of Lasagna Cafe
07.2015 - 12.2021
- Assembled, stored and disposed of food using proper food handling, labelling and safety techniques.
- Knowledge in sanitary practices in cooking and HACCP guidelines to ensure food safety.
- Prepared and cook different pasta, meats, seafood, poultry, and vegetables in broilers, ovens, grills and fryers according to restaurant recipes.
- Measured and mixed ingredients according to precise recipes for best results.
- Maintained a safe working environment by following food safety guidelines and proper equipment usage.
- Excelled under pressure during peak service hours, maintaining accuracy and speed throughout meal rushes.
- Enhanced food quality by adhering to proper preparation techniques and maintaining a clean work area.
- Coordinated food preparation and timed completion to allow prompt serving of tasty, plentiful and nutritious food at correct temperature to valued customers.
- Upheld high standards of food quality by regularly inspecting ingredients for freshness and discarding any subpar items.
- Participated in continuous learning opportunities to stay current on industry trends and enhance professional skill set as a Food Prep Cook.
- Served attractive, appetizing meals and deployed proven tasting techniques to confirm quality, taste and palatability prior to service.
- Trained new employees in food preparation techniques, kitchen protocols, and sanitation standards to ensure consistency across the team.
- Stocked ingredients, tracked expenses and maintained foodservice equipment in proper operating condition.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Sales Associate
Cukay's Cake & Pastries
05.2014 - 07.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Collaborated with team members to achieve monthly sales targets.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Accounting Intern
Social Security System
01.2014 - 04.2014
- Assisted with month-end closing and reporting duties.
- Experience on using Microsoft Office including Excel, Word, Powerpoint and Outlook to create and edit documents, spreadsheets, presentations, and emails.
- Prepared working papers, reports and supporting documentation for audit findings.
Education
Bachelor of Science - Information Technology
Datamex College of Saint Adeline
Paranaque City03-2014
Skills
- Food Service
- Restaurant Operations
- Risk Management
- Financial Analysis
- Resource Allocation
- Sales Forecasting
- Food preparation, Cooking and Baking
- Food safety
- Good communication skills
- Problem-solving abilities
- Leadership
- Customer Relationship Management
Languages
English
Professional Working
Timeline
Team Leader
House of Lasagna Cafe
02.2021 - Current
Food Prep Cook
House of Lasagna Cafe
07.2015 - 12.2021
Sales Associate
Cukay's Cake & Pastries
05.2014 - 07.2015
Accounting Intern
Social Security System
01.2014 - 04.2014
Bachelor of Science - Information Technology
Datamex College of Saint Adeline
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