Khanh Linh [LEA] NGUYEN
Macquarie Park,NSW
Summary
Dedicated professional with extensive experience in the hospitality industry. Consistently maintains a polished appearance and delivers high-quality results on assigned tasks. Reliable and quick to learn, with strong teamwork, communication, and organizational skills. Eager to expand knowledge and pursue opportunities in various customer service roles.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Emerald City Hotel
05.2022 - Current
- Monitored front desk traffic and developed customer rapport.
- Handled a multi-line phone system and promptly transferred calls.
- Resolved customer issues quickly and notified the supervisor immediately when problems escalated.
- Ensured compliance with health and safety regulations.
- Utilized quick problem-solving techniques to ensure customer satisfaction.
Chiropractic Assistant Intern
Macquarie University
07.2024 - 10.2024
- Ensure all chiropractic rooms and equipment are thoroughly sanitized before and after each session, adhering to health and safety protocols.
- Monitor and replenish essential clinic supplies for daily operations.
- Assist with scheduling and managing patient bookings.
- Provide assistance to the Chiropractor by preparing the patient for treatment and occasionally helping with soft tissue massages to support patient care.
Housekeeping Room Attendant
Emerald City Hotel
08.2021 - 03.2022
- Engaged with guests to understand room requirements and amenities, promoting overall satisfaction.
- Liaised with other departments to coordinate housekeeping needs and promptly resolve issues and concerns.
- Collaborated with team members to complete tasks efficiently, resulting in increased productivity.
Waitress Supervisor
EatFuh
06.2019 - 02.2020
- Resolved conflicts between guests and employees promptly and effectively.
- Regularly inspected restaurant areas for safety hazards and unsanitary conditions.
Education
Bachelor Of Chiropractic Science -
Macquarie University
Sydney, NSW02.2025
Skills
- Reservation Management
- Computer Proficiency
- Telephone Etiquette
- Team Coordination
- Customer Complaint Resolution
- Motivating Performers
Languages
Vietnamese
Timeline
Chiropractic Assistant Intern
Macquarie University
07.2024 - 10.2024
Front Desk Receptionist
Emerald City Hotel
05.2022 - Current
Housekeeping Room Attendant
Emerald City Hotel
08.2021 - 03.2022
Waitress Supervisor
EatFuh
06.2019 - 02.2020
Bachelor Of Chiropractic Science -
Macquarie University
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