Lea Zsofia Szilagyi
Melbourne,VIC
Summary
Experienced leader with a solid background in hospitality and a proven ability to build and guide high-performing teams in dynamic, customer-facing environments. Adept at delivering exceptional service under pressure while ensuring compliance with high standards and operational procedures. Passionate about mentoring and empowering employees to grow their skills and achieve ambitious goals. Known for proactive problem-solving, building strong customer relationships, and creating a positive, collaborative work environment that drives both team success and outstanding customer experiences.
Overview
9
9
years of professional experience
Work History
Team Leader
NRMA
Strahan, Tasmania
01.2025 - 04.2025
- Deliver consistently high levels of customer service, ensuring a positive and welcoming experience for all guests.
- Communicate clearly and professionally with guests and team members, adapting tone and approach as needed.
- Mentor and train new staff, supporting their onboarding and helping them build confidence and skill in customer-facing roles.
Restaurant Manager
Brigadiers, JKS
London, UK
05.2023 - 11.2024
- Managed day-to-day operations of a high-end restaurant, ensuring exceptional service quality and an unforgettable dining experience for guests.
- Led and trained a team of front-of-house staff, emphasizing fine dining etiquette, personal guest service, and upholding the restaurant's luxury brand image.
- Oversaw inventory control, budget management, and cost optimization, while ensuring the kitchen and service teams worked seamlessly to meet high standards.
- Fostered relationships with VIP clients, personally addressing special requests and resolving any concerns to ensure customer satisfaction and loyalty.
Assistant Restaurant Manager
Arcade Foodhall, JKS
London, UK
10.2022 - 04.2023
- Supported overall operations across multiple food vendors within the food hall to ensure consistent service quality and efficiency.
- Supervised and coordinated front-of-house staff, including rotas, training, and daily briefings.
- Maintained high standards of cleanliness, food safety, and health compliance across all vendor stations.
- Managed cash handling, POS systems, and end-of-day reporting across the food hall.
Bar Manager
Bibi Restaurant, JKS UK
London, UK
01.2022 - 10.2022
- Trained and mentored staff, fostering a collaborative work environment.
- Demonstrated strong problem-solving and interpersonal skills to manage customer concerns and ensure safety.
Bar Manager
Lava Lounge
Surrey, UK
01.2020 - 08.2021
- Managed daily operations of a busy bar, including staff scheduling, inventory control, and customer service.
- Developed a strong team culture through mentoring and training, improving team cohesion and performance.
- Resolved customer conflicts in a professional manner, ensuring a safe and welcoming atmosphere.
- Regularly audited stock and ensured health and safety standards were met, minimizing risks.
Bartender
Oceania Cruises - Ship Riviera
06.2018 - 10.2019
- Developed strong interpersonal skills by building relationships with diverse customers from various cultural backgrounds.
- Gained experience in conflict resolution, handling high-pressure situations, and ensuring customer satisfaction and safety.
- Led teams of 10-20 staff members, ensuring smooth operations during large-scale events with up to 600 guests.
Bartender
Route 66
08.2016 - 05.2017
- Worked in a high-pressure, fast-paced environment serving an international clientele, developing strong communication and interpersonal skills across different cultural contexts.
- Built rapport and trust with customers from diverse backgrounds, contributing to repeat business and fostering a positive atmosphere.
- Demonstrated adaptability by learning new systems and approaches in a different cultural setting, improving efficiency and customer service.
- Managed customer conflicts and de-escalated tense situations, ensuring a safe and respectful environment for all patrons.
Education
High School Diploma -
Toth Arpad High School
HUNGARY01.2013
Bachelor of Arts - Criminology and Psychology
Arden University
Holborn, LondonSkills
- Customer service
- Attention to detail
- Communication skills
- Training and mentoring
- Problem solving
- Teamwork and collaboration
Timeline
Team Leader
NRMA
01.2025 - 04.2025
Restaurant Manager
Brigadiers, JKS
05.2023 - 11.2024
Assistant Restaurant Manager
Arcade Foodhall, JKS
10.2022 - 04.2023
Bar Manager
Bibi Restaurant, JKS UK
01.2022 - 10.2022
Bar Manager
Lava Lounge
01.2020 - 08.2021
Bartender
Oceania Cruises - Ship Riviera
06.2018 - 10.2019
Bartender
Route 66
08.2016 - 05.2017
High School Diploma -
Toth Arpad High School
Bachelor of Arts - Criminology and Psychology
Arden University
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