Leah Anderson
Kerang,VIC
Summary
I've been in the disability field for almost 14 years, starting as a support worker in Melbourne when I was 18. Since then, I've worked in day services, worked Individual Support Plans (ISP), and provided in-home care.
I spent six years in day service support, then another four as a Team Leader at a major disability provider. Now, I'm a Senior Service Coordinator. In this role, I provide support for SIL, SDA, and build quality teams to help the individual achieve their best.
I enjoy tackling challenges and growing both personally and professionally.
Coordinating high medical support and dealing with complex funding needs have been some of my favourite experiences, I really enjoy working with a wide variety of funding, including TAC and Work Cover.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Service Coordinator
InLife Independent Living
03.2021 - Current
- Develop and maintain long-term client relationships through exceptional service and proactive problem solving.
- Increased customer satisfaction by promptly addressing concerns, resolving issues, and providing tailored solutions.
- Boost team morale by promoting a positive work environment and recognizing individual achievements regularly.
- Mentor junior coordinators, fostering their professional growth and enhancing their skills in service coordination.
- Managed complex projects, adeptly coordinating resources and personnel while ensuring adherence to established timelines and budgets.
- Expedited project completion timelines by effectively prioritizing tasks based on urgency and importance levels.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Established and maintained relationships with key stakeholders.
- Developed and implemented training programs for staff.
- Partnered with local organizations to expand access to social and community services.
- Monitored program performance and outcomes for successful delivery of services.
- Provided leadership, guidance and support to staff members.
Service Coordinator
InLife Independent Living
03.2021 - 03.2022
Team Leader
Mambourin Enterprises Inc
02.2017 - 03.2021
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Enhanced client satisfaction by implementing effective communication strategies and addressing concerns promptly.
Disability Support Worker
Mambourin Enterprises
02.2011 - 03.2017
Mobile support worker
Interchange western
03.2012 - 03.2013
Disability support worker
Wyngate care
01.2011 - 03.2011
Disability support worker
St John Of God
10.2010 - 01.2011
Disability support worker
Merrimu services
05.2010 - 10.2010
Education
Advanced Diploma - Disability Studies
Customized Training
Bacchus Marsh, VIC02.2017
Advanced Diploma - Management
Customized Training
Bacchus Marsh, VIC02.2017
Skills
- Staff Training and Development
- Service Delivery Optimization
- Notetaking and documentation
- Telephone communication
- Team Leadership
- Service monitoring and evaluation
- Individualized service plans
- Client Advocacy
- Goal Setting
- Accurate Recordkeeping
- Written and verbal communication
- Client Needs Assessments
- Service planning
- Client meetings
- Staff Oversight
Certification
- Cardiopulmonary Resuscitation
- First Aid
- Basic Emergency Life Support
- NDS infection control
- NDIS module
- Manual Handling – including Sara steady, overhead hoist, shower commodes, and manual hoist transfers.
- COVID infection training
- Ethical Response Safety Training
- Management Systems Auditing
- St John of God Accord Training
- Chemical Safety
- Complex bowel care – including Stoma and ileostomy or colostomy, enema, and suppositories.
- PEG and JEJ use.
- Auditing for quality and safeguards
- PRN and restrictive practices – including reporting to APO/ RIDS
- Mental health first aid
Personal Information
Title: Senior service coordinator
Timeline
Senior Service Coordinator
InLife Independent Living
03.2021 - Current
Service Coordinator
InLife Independent Living
03.2021 - 03.2022
Team Leader
Mambourin Enterprises Inc
02.2017 - 03.2021
Mobile support worker
Interchange western
03.2012 - 03.2013
Disability Support Worker
Mambourin Enterprises
02.2011 - 03.2017
Disability support worker
Wyngate care
01.2011 - 03.2011
Disability support worker
St John Of God
10.2010 - 01.2011
Disability support worker
Merrimu services
05.2010 - 10.2010
Advanced Diploma - Disability Studies
Customized Training
Advanced Diploma - Management
Customized Training
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