Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Filomena Morgillo

Filomena Morgillo

Campbelltown,SA

Summary

Motivational leader and organisational problem-solver with advanced supervisory, team building and customer service skills. Confident and able to step into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximise employee engagement and performance.

Overview

9
9
years of professional experience

Work History

Store Manager

Bottega Rotolo
Adelaide, South Australia
06.2022 - Current
  • Developed strategies to maximise sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Implemented efficient systems for tracking stock movement.
  • Created weekly work schedules for store personnel.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Developed relationships with suppliers to negotiate better prices.
  • Planned special promotions or discounts based on market trends.
  • Provided feedback on marketing campaigns to improve effectiveness.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Organised promotional events to increase product awareness.

Sales Assistant

Michael Hill Jewellers
Adelaide, South Australia
09.2021 - 06.2022
  • Greeted customers and provided assistance with product selection.
  • Assisted in creating displays to promote products.
  • Informed customers about current promotions and discounts.
  • Assisted customers with returns, exchanges and refunds.
  • Replenished merchandise on shelves as needed throughout the day.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Processed special orders for out-of-stock items when necessary.
  • Maintained cleanliness of the sales floor area at all times.
  • Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
  • Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
  • Collaborated with other departments such as marketing, merchandising, operations, to ensure smooth functioning of overall store operations.

Coffee Specialist

Nespresso
Adelaide, SA
10.2020 - 09.2021
  • Interface with customers to assess purchasing needs and providing recommendations based on expertise of new and current products and customers' tastes
  • Consistently providing excellent customer service by building proactive rapports with customers and conversing with patrons while preparing orders
  • Implementing performance and service standards to keep consistent, high-quality environment devoted to customers satisfaction
  • Nominated Employee of the Months for meeting and exceeding KPIs for customer satisfaction and sales record.

Assistant Store Manager

Mazzuchelli's Jewellery
Adelaide, SA
11.2019 - 05.2020
  • Developed and implemented promotional strategies to drive business success, maintain budgetary guidelines and to respond to changing market conditions
  • Led teams in planning, implementation and execution of merchandising and operating initiatives
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge and business improvements
  • Supported team members' growth and professional development
  • Interviewed and trained individuals demonstrating dedication and added value to team
  • Administered entire stock management process
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.

Sales Assistant

ALDI Kensington Park
Kensington Park, SA
08.2017 - 09.2019
  • Designed and deployed new display ideas to improve accessibility and aesthetic appeal of merchandise to increase sales revenue within the store
  • Responsible for handling of cash and credit card transactions, pricing and stocking
  • Proactively engaged shoppers, provided assistance and promoted customer satisfaction through strong relationship-building skills and consistent follow-through
  • Consistently met and exceeded department expectations for productivity and accuracy levels.

Sales Retail Assistant

Bottega Rotolo LTD
Adelaide, SA
07.2016 - 08.2017
  • Created strategies to develop and expand existing customer sales, including daily cheese tasting with wine matching
  • Shared product knowledge with customers while making personal recommendations
  • Received and processed cash and credit payments for in-store purchases
  • Verified that all merchandising standards were maintained on a daily basis
  • Informed customers about promotions in a friendly and engaging manner.

Retail Store Manager

Valenti Jewelry
Caserta, Italy
02.2015 - 06.2016
  • Supervised the launch of the new 'Elements' jewellery line and notable Italian brands such as Bulgari, Damiani, Salvini, Nardelli, Bibigi, Visconti and Pomellato
  • Organized public events and exhibits to show hand crafted jewellery lines
  • Displayed specialty items and watches in visually appealing manner
  • Met daily quotas for sale of new hand-craft pieces
  • Consulted with customers to understand needs, define expectations and discuss budgets for pieces.

Education

Customer Segmentation - Get to Know Your Customer Certification -

09.2020

Basic Life Support, HCP - CPR Automated External Defibrillation / First Aid -

09.2020

Nationally Coordinated Criminal History Check Certificate -

09.2020

Certificate of Sommelier -

05.1998

Diploma - Administration, Finance and Marketing -

01.1984

Skills

  • Client experiences and relationshipBuilding customer loyalty
  • Operations Management
  • Budget Administration
  • Employee Training
  • Shift Scheduling
  • Team Development
  • Promotional Planning
  • Customer Service Management
  • Project Management
  • Operations
  • Problem-Solving
  • Policies and Procedures
  • Cash Management
  • Customer Relations
  • Active listening, interpersonal and communication skills
  • Cooperative, empathetic, and supportive
  • Sales techniques, closing and contract negotiation
  • Product branding and merchandising, promotion and advertising
  • Committed to individual and team performance improvements
  • Multilingual customer support
  • Recruiting and training

Languages

Italian
Full Professional

References

References available upon request.

Timeline

Store Manager

Bottega Rotolo
06.2022 - Current

Sales Assistant

Michael Hill Jewellers
09.2021 - 06.2022

Coffee Specialist

Nespresso
10.2020 - 09.2021

Assistant Store Manager

Mazzuchelli's Jewellery
11.2019 - 05.2020

Sales Assistant

ALDI Kensington Park
08.2017 - 09.2019

Sales Retail Assistant

Bottega Rotolo LTD
07.2016 - 08.2017

Retail Store Manager

Valenti Jewelry
02.2015 - 06.2016

Customer Segmentation - Get to Know Your Customer Certification -

Basic Life Support, HCP - CPR Automated External Defibrillation / First Aid -

Nationally Coordinated Criminal History Check Certificate -

Certificate of Sommelier -

Diploma - Administration, Finance and Marketing -

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Filomena Morgillo