Leah Beard
Brisbane,QLD
Summary
Dynamic client oriented and focused professional who has work experience ranging from hospitality, retail and administration. Currently working part-time as a Tax Consultant with H&R Block, adept at maximizing client refunds through expert knowledge of tax regulations and exceptional customer service. Proven ability to achieve targets and enhance client satisfaction while adapting teaching methods as a Homeschool Teacher. Strong team player with a focus on continuous learning and development.
Overview
10
10
years of professional experience
Work History
Tax Consultant
H&R Block
Nundah, QLD
07.2024 - Current
- Prepare individual and business tax returns using H&R Block software.
- Conducted client interviews to gather necessary financial information.
- Assisted clients in understanding tax regulations and filing processes.
- Explained tax deductions and credits to maximize client refunds.
- Provided excellent customer service to enhance client satisfaction and retention.
- Reviewed client documents for completeness and accuracy before submission.
- Collaborated with team members on complex tax issues and solutions.
- Participated in continuing education courses to stay abreast of new developments in taxation practices.
- Identified deductions and credits that clients were eligible for.
- Answered Client enquires and scheduled appointment requests via phone and email.
- Awareness of personal and office weekly and monthly targets.
Homeschool Teacher
Self employed
Grange , QLD
07.2016 - 04.2024
- Implemented engaging activities to foster a love of learning in students.
- Integrated technology tools to enhance educational experiences and accessibility.
- Adapted teaching methods based on individual student needs while maintaining core curricular objectives.
- Developed lesson plans based on student strengths and weaknesses.
- Planned field trips to various educational institutions to enhance the classroom experience.
- Supported digital online delivery of lessons and materials in home-based environment.
- Organized virtual classes using online resources such as Zoom, Google Classroom, and other platforms.
- Integrated hands-on activities into instruction whenever possible in order to promote deeper understanding of content material.
Education
Certificate - Level 2 Tax Consultant 2025
HR Block
Online03-2026
Certificate 3 Individual Support (Disability)
Sage Education
02.2026 - 03.2026
Skills
- Administration and customer retail background and experience
- Team player and able to work independently
- Focused on achieving targets and improving performance
- Adaptable to learn and develop in challenging environments and situations
Languages
English
First Language
Maori
Elementary (A2)
A2
Timeline
Certificate 3 Individual Support (Disability)
Sage Education
02.2026 - 03.2026
Tax Consultant
H&R Block
07.2024 - Current
Homeschool Teacher
Self employed
07.2016 - 04.2024
Certificate - Level 2 Tax Consultant 2025
HR Block