Summary
Overview
Work History
Education
Skills
Timeline
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Leah Bradley

Penrith,NSW

Summary

Dynamic Account Manager with a proven track record at Bunnings, excelling in client relationship building and sales development. Leveraged CRM systems and exceptional networking skills to enhance customer satisfaction and drive sales growth. Demonstrated leadership in team training, fostering collaboration and performance, achieving a significant increase in client retention and loyalty.

Overview

20
20
years of professional experience

Work History

Account Manager

Bunnings
01.2019 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
  • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Contracts and Quoting

Bunnings
03.2018 - 01.2019
  • Achieved cost savings by negotiating contracts and streamlining procurement processes.
  • Oversaw contract administration, maintaining accurate records and ensuring timely renewals.
  • Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
  • Negotiated complex corporate procurement contracts by working closely with internal and external contacts.
  • Cultivated strong relationships with vendors to maintain and improve levels of customer service.
  • Collaborated with internal stakeholders to create timely and accurate purchase orders.

Customer Service Representative

Bunnings
04.2017 - 02.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Store Team

Bunnings
11.2014 - 04.2017
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Maintained a clean, organized store environment to enhance customer shopping experiences and promote safety standards.
  • Set clear expectations for individual roles and responsibilities in order to achieve overall goals.
  • Continually assessed resource allocation within the store aiming at optimal efficiency.
  • Managed inventory levels to optimize stock availability and reduce waste through regular audits.
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
  • Interacted positively with team members and customers to promote commitment to organization's vision and values.
  • Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.

Store Manager

Gloria Jeans Coffee
02.2004 - 03.2014
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

High School Diploma -

Doonside Technology High
Doonside
11.2003

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Client Relations
  • Relationship Building
  • Customer Relationships
  • Sales Development
  • Client Relationship Building
  • Networking skills
  • Team Training
  • Goals and performance
  • Account development
  • Documentation And Reporting
  • Customer Relationship Management (CRM)
  • Sales Reporting
  • Upselling
  • CRM Systems
  • Order Management
  • Overcoming Objections
  • Lead prospecting

Timeline

Account Manager

Bunnings
01.2019 - Current

Contracts and Quoting

Bunnings
03.2018 - 01.2019

Customer Service Representative

Bunnings
04.2017 - 02.2018

Store Team

Bunnings
11.2014 - 04.2017

Store Manager

Gloria Jeans Coffee
02.2004 - 03.2014

High School Diploma -

Doonside Technology High

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Leah Bradley