Leah Christo
Woolloongabba,Australia
Summary
Highly organized and client-focused housing support professional with experience delivering administrative services to Service Delivery teams. Skilled in coordinating routine inspections, managing documentation, and ensuring compliance with RTA requirements. Competent at liaising with tenants, contractors, real estate agents, internal and external stakeholders to maintain smooth operations. Experienced in client intake, referrals, and risk assessment, with a strong understanding of community and government housing systems. Committed to supporting people to navigate complex social barriers through holistic assessment, person centred planning, and trauma informed practice.
Housing professional prepared for this role with focus on delivering high-quality support in housing sector. Proven ability to foster positive tenant relationships and resolve housing issues promptly. Reliable team collaborator committed to achieving results and adapting to changing needs. Strong organizational skills and customer service orientation.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Client Housing Assistant
Mangrove Housing
01.2021 - Current
- Conducted interviews and supported individuals to access emergency and transitional accommodation.
- Maintained detailed case records and upheld confidentiality in all client interactions.
- Supported clients in crisis, providing empathetic and practical assistance to stabilize housing situations.
- Collaborated with internal teams and partner agencies to ensure coordinated and effective client outcomes.
- Supported outreach initiatives for people experiencing homelessness by providing information, food, and referral support.
- Built rapport and trust with clients through non-judgmental listening and consistent follow-up with compassion.
- Assisted with data entry and administrative tasks to support service delivery.
- Coordinated property inspections to ensure compliance with safety standards.
- Collaborated with maintenance teams to address repair needs swiftly, ensuring minimal disruption for tenants.
- Facilitated conflict resolution between tenants when necessary, promoting a harmonious living environment.
- Provided exceptional customer service to prospective tenants during property tours and application processes.
- Streamlined administrative tasks by implementing an organized filing system for easy access to essential documents.
- Improved tenant satisfaction by promptly addressing and resolving housing concerns and maintenance issues.
- Educated tenants on their rights and responsibilities, fostering clear communication channels within the community.
- Assisted property managers with daily tasks for efficient property management and tenant support.
- Maintained strong relationships with local agencies such as social services departments or shelters to assist with tenant referrals and support services.
- Facilitated communication between clients and other service providers.
- Developed and maintained relationships with community organizations and agencies.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Coordinated with local government to provide resources to clients.
Medical Receptionist
Mater Hill Family Medical Centre
02.2011 - 03.2015
- Managed patient scheduling and coordinated appointments for optimal clinic flow.
- Streamlined front desk operations, enhancing overall efficiency of office procedures.
- Collaborated with medical staff to ensure seamless coordination of patient care services.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Education
Advanced Diploma in Human And Community Service - Community and Human Service
Brisbane And North Point Institute of TAFE
Brisbane, QLD01.2002
Bachelor of Arts - Bachelor of Arts
Central Queensland University
Rockhampton01.1996
High School Diploma -
Brisbane State High School
Brisbane01.1992
Skills
- Administrative support expertise
- Client intake and needs assessment
- Accurate processing of referral applications
- Managed inspection logistics for housing professionals
- Issued compliant entry notices
- Tenant communication management
- In-depth understanding of government housing compliance
- Maintained accurate case notes
- Collaboration with housing providers
- Holistic client support
- Client-focused support
- Tenant rights
- Referrals and networking
- Temporary housing
- Trauma-informed care
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Microsoft office
- Relationship building
- Counseling techniques
- Client needs assessments
- Documentation skills
- Problem-solving abilities
- Multitasking
- Active listening
- Adaptability and flexibility
- Relationship building
- Counseling techniques
- Client needs assessments
- Documentation skills
Certification
- ARAFMI Queensland Inc. 24 – hr. phone support
- Trauma-Informed Care and Practice
- Working with Vulnerable People (Blue Card / Police Check)
Timeline
Client Housing Assistant
Mangrove Housing
01.2021 - Current
Medical Receptionist
Mater Hill Family Medical Centre
02.2011 - 03.2015
Advanced Diploma in Human And Community Service - Community and Human Service
Brisbane And North Point Institute of TAFE
Bachelor of Arts - Bachelor of Arts
Central Queensland University
High School Diploma -
Brisbane State High School
Personal Attributes
- Deep empathy and commitment to social inclusion.
- Strong communication and interpersonal skills with diverse client groups.
- Reliable, adaptable, and calm under pressure.
- Passionate about supporting individuals experiencing homelessness