Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leah Close

Redbank

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Outgoing [Job Title] with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

Overview

21
21
years of professional experience

Work History

Skills Training Coordinator

Palladium Group - Pacific Labour Facility
02.2019 - 12.2023
  • Manage the Skills Development Programme for workers participating in the PALM scheme
  • Provide support to a multifaceted Skills Development Team
  • Conduct presentations to stakeholders including government, business sectors
  • Monitor, track, and report on Skills Development funding expenditure to inform government priorities
  • Attend cross-stream team meetings and provide updates and advise on Skills Development activities
  • Provide expertise, advice, and counsel within the project cross-stream on activities and policy development within the Indigenous space
  • Provide mentoring and cultural leadership support to Indigenous colleagues.

Field Officer School to Work Transition

Mission Australia
08.2017 - 01.2019
  • Develop partnerships with schools and promote school-based traineeships
  • Recruit and place year 10 and 11 students for placement in a school-based traineeship
  • Market and promote school-based traineeships to potential employers
  • Deliver information sessions within schools / potential employers
  • Co-ordinate and facilitated services for trainee induction and sign up
  • Facilitated mentoring between trainees, schools, and training providers
  • Engage and work closely with other relevant employment and training providers
  • Participate and engage with Aboriginal and Torres Strait Islander community interagency groups
  • Maintain objectives, targets, KPIs and strategies of the funding grant and report as required
  • Maintain high level of administrative tasks including accurate data entry to CRM.

Trainer/Assessor/Indigenous Mentor

Gold Coast Trades College/PPS College
04.2016 - 08.2017
  • Deliver training Certificate II/III Business and Business Administration, Certificate II/III Retail Operations (Host employers Commonwealth Bank of Australia, ANZ Bank, Kmart, Mission Australia, and private businesses
  • Provide support and mentor students throughout their training
  • Co-ordinate delivery including workshops, workplace, and school visits
  • Liaise with key stakeholders, employers, host employers, school Industry Liaison Officer, and parents
  • Maintain data management system.

Administration Manager

Goori Men's Recovery Centre
01.2003 - 05.2012
  • Provided leadership and direction in administration procedures across key operational areas administration, human resource management, finance, and treatment area
  • Established all HR procedures including recruitment, staff induction, staff appraisals, staff training and development and created the staff handbook as part of the staff induction process
  • Recorded minutes of meetings for Board of Directors and management meetings as well as coordinating meetings and various functions, forums, and events for organisation
  • Project managed internal programmes that were delivered to compliment the core treatment programme of the organisation i.e., Skilling Queensland's for Work (Qld State Government) literacy and numeracy and Indigenous Sport & Recreation programme (Office for Sport) 6-week fitness programme.

Education

Graduate Certificate - Indigenous Cultural Competency

Charles Sturt University
Bathurst, NSW
12.2024

Bachelor of Commerce (Management/HR Management) -

Deakin University Geelong
01.2018

Associate Degree Business Administration -

Australian Catholic University Brisbane
01.2008

Enrolled Nurse -

Grafton Base Hospital NSW
01.1983

Skills

  • Accomplished Senior Administration Officer with a proven track record in effective communication and stakeholder engagement A proactive team player, I excel in coordinating services, demonstrating strong written communication skills, and providing leadership in daily operations Proficient project manager with expertise in customer service and interpersonal relations Highly self-motivated and reliable, I thrive on challenges and contribute actively to team success
  • Business Administration
  • Project Coordination
  • Information Collection
  • Consulting
  • Project Management
  • Financial Management

Timeline

Skills Training Coordinator

Palladium Group - Pacific Labour Facility
02.2019 - 12.2023

Field Officer School to Work Transition

Mission Australia
08.2017 - 01.2019

Trainer/Assessor/Indigenous Mentor

Gold Coast Trades College/PPS College
04.2016 - 08.2017

Administration Manager

Goori Men's Recovery Centre
01.2003 - 05.2012

Graduate Certificate - Indigenous Cultural Competency

Charles Sturt University

Bachelor of Commerce (Management/HR Management) -

Deakin University Geelong

Associate Degree Business Administration -

Australian Catholic University Brisbane

Enrolled Nurse -

Grafton Base Hospital NSW
Leah Close