Leah Derezyckyj
Dandenong North
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilises communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Pact Group Holdings
02.2018 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed approximately 30 incoming emails and calls per day from customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Client Services Consultant
SOUTHERN METROPOLITAN CEMETERIES TRUST
09.2014 - 02.2018
- Responsible for providing advice to clients on features, benefits and options available for purchase. Required to respond and resolve incoming queries from clients in a timely manner. Responsible for finalising sales within a small team to meet monthly targets.
- Enhanced client satisfaction by providing timely and accurate support for inquiries and concerns.
- Collaborated with cross-functional teams to address client needs effectively and efficiently.
- Maintained detailed records of client interactions in CRM system, enabling efficient follow-up and ongoing relationship management.
Lead ECom Customer Service Officer
ADIDAS
Mulgrave, Victoria
11.2012 - 09.2014
- Selected to head ECom for Customer service including system testing, documenting processes and teaching colleagues.
- Responsible for providing product information to online customers. Resolving complaints and monitoring orders to provide a high level of customer service.
- Responding to approximately 50 calls and emals daily from consumers
Customer Service Account Coordinator
ADIDAS
02.2012 - 11.2012
- Responsible for management of customer accounts, meeting indent order keying targets, providing inbound/outbound phone support.
Customer Service Officer
ADIDAS
10.2011 - 02.2012
- Duties including ordering stock and responding to order progress queries for wholesale customers.
ATO Customer Service Officer
EXCELIOR
02.2011 - 06.2011
- Answering high volume of calls, updating customer details, Conveying information on tax returns, and checking progress of returns
Education
High School Diploma -
Upper Yarra Secondary College
Yarra Junction, VICCertificate III Business Administration -
MEGT
Ringwood, VICCertificate IV Legal Business Administration -
Bendigo Tafe (online)
Bendigo, VICSkills
AREAS OF EXPERTISE
- Dynamics & RightNow CRM Tool
- Business Intelligence Platform
- SAP
PROFESSIONAL ABILITIES
- Excellent work ethic
- Conflict resolution
- Acute attention to detail
- Critical thinking
- Data entry
- Professional telephone demeanor
- Active listening
- Filing
Timeline
Customer Service Representative
Pact Group Holdings
02.2018 - Current
Client Services Consultant
SOUTHERN METROPOLITAN CEMETERIES TRUST
09.2014 - 02.2018
Lead ECom Customer Service Officer
ADIDAS
11.2012 - 09.2014
Customer Service Account Coordinator
ADIDAS
02.2012 - 11.2012
Customer Service Officer
ADIDAS
10.2011 - 02.2012
ATO Customer Service Officer
EXCELIOR
02.2011 - 06.2011
High School Diploma -
Upper Yarra Secondary College
Certificate III Business Administration -
MEGT
Certificate IV Legal Business Administration -
Bendigo Tafe (online)
Similar Profiles
Ned KennaNed Kenna
Senior Treasury Analyst at Pact Group HoldingsSenior Treasury Analyst at Pact Group Holdings
Sai Sushma YamjalaSai Sushma Yamjala
Quality Manager at Pact Group HoldingsQuality Manager at Pact Group Holdings
Joanna WongJoanna Wong
Operations Manager at Asia Peak Pte Ltd (under PACT Group Holdings)Operations Manager at Asia Peak Pte Ltd (under PACT Group Holdings)
Samir VhoraSamir Vhora
Mechanical Assembler/ Mechanical Fitter at DCS Manufacturing pty ltdMechanical Assembler/ Mechanical Fitter at DCS Manufacturing pty ltd
Jana KuljaninJana Kuljanin
Retail Sales Professional at KmartRetail Sales Professional at Kmart