Leah Da Silva
Sydney,NSW
Summary
Achieved high customer satisfaction by delivering exceptional service in retail and sales. Increased sales through targeted upselling and proactive customer communication. Excelled in fast-paced environments, contributing to team success and positive customer experiences.
Overview
7
7
years of professional experience
Work History
Retail Assistant
Bath & Body Works
01.2025 - Current
- Executed personalized customer service strategies in a KPI-driven environment.
- Facilitated customer interactions by providing tailored product recommendations and upselling strategies.
- Oversaw store presentation and drove daily sales performance.
Sales Assistant
Stanmore Convenience Store
01.2024 - 01.2024
- Executed customer service strategies in a commission-based retail environment.
- Facilitated customer interactions by providing tailored product recommendations and upselling strategies.
- Cultivated strong customer relationships to drive sales performance.
Crew Member
McDonalds
01.2022 - 01.2024
- Excelled in high-pressure team settings, ensuring timely project completion.
- Executed customer service initiatives and managed cash transaction processes.
- Ensured accuracy in data management during high-volume periods.
Social Media Manager and Sales Assistant
The Right Wick (start-up business)
01.2019 - 01.2022
- Facilitated product promotion and sales through strategic social media marketing initiatives.
- Oversaw customer inquiries, order processing, and account payment management.
- Facilitated daily business operations and streamlined inventory management processes.
Education
Higher School Certificate (HSC) - undefined
Marrickville High School
01-2022
Skills
Achieved high customer satisfaction ratings through dedicated service Increased sales revenue through targeted upselling efforts Improved performance metrics by consistently meeting key performance indicators Enhanced brand visibility through strategic social media management Fostered effective communication to streamline operations and improve team collaboration
Timeline
Retail Assistant
Bath & Body Works
01.2025 - Current
Sales Assistant
Stanmore Convenience Store
01.2024 - 01.2024
Crew Member
McDonalds
01.2022 - 01.2024
Social Media Manager and Sales Assistant
The Right Wick (start-up business)
01.2019 - 01.2022
Higher School Certificate (HSC) - undefined
Marrickville High School