Leah Dorrick
Townsville
Summary
Store Manager with 10 years experience overseeing and management of multiple stores and staffs, daily activities, and business strategies. Dedicated to coaching, development and training employees through delegation, and motivational techniques. Extremely skilled at managing operational activities ranging from accounting to complex customer issue and resolution for budget control. Versed in all aspects of running a retail establishment, including developing and training staff multilevel techniques for client interaction and the opened approach in ensuring satisfaction. Professional and ethical procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building skills.
Overview
18
18
years of professional experience
Work History
Senior Retail Store Manager
Jay Jays
10.2012 - Current
- Employee performance evaluations and development. rewarded top performers to retain quality personnel.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Updated and maintained store signage and displays.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Cross Organisational collaborations and internal development pathways.
- Developing and implementing strategic marketing approaches to increase customer satisfaction and experience.
- Management and supervision of cash balances and deposits of store receipts.
- Served as team lead for safety and loss prevention operations, teaching fellow employee’s various methods to prevent theft.
- Mentored staff, fostering a collaborative environment and improving team performance.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Analysed sales data to identify trends and optimize inventory management practices.
- Coordinated training programs for new employees, enhancing onboarding experience and retention rates.
- Managed budgeting processes, aligning financial strategies with overall business objectives.
Retail Sales Associate
Best & Less
03.2008 - 07.2012
- Answered customer inquiries regarding product features, pricing, and availability.
- Tracked inventory levels throughout the day and restocked items as needed.
- Handled returns and exchanges according to company policies.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Initiated friendly conversation with customers to determine level of assistance required.
- Bagged or packaged purchases and wrapped gifts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Education
Completed Year 11 -
Pimlico State High
Townsville, QLD11.1989
Skills
- Team leader
- Training and Development management
- Customer service
- Cash handling
- Performance evaluation
- Point of sale systems
- Rostering
- Stock Management
- Auditing
- Merchandising/Quality control
- Retail operations
- Loss prevention
- Strong multi-tasking
Accomplishments
- Just Group Excellence
- Just Group store manager of the year for 2024. The award is recognised both nationally here in Australia and New Zealand and covers over 300 stores. The manager of the year award is presented to the manager who demonstrates the Just Groups upmost guidelines and contributes to the Just Group image and promoting its brand through sales, development and promotion. It recognises the managers attributes and skills and their abilities to overcome, adapt and deliver outstanding customer service, training and maintaining store’s integrity through development, work ethics and high-quality standards.
Timeline
Senior Retail Store Manager
Jay Jays
10.2012 - Current
Retail Sales Associate
Best & Less
03.2008 - 07.2012
Completed Year 11 -
Pimlico State High