Leah Garrard-Williams

During my time at OAC Childcare Centre in Concord, I developed strong communication and interpersonal skills to create meaningful relationships with children, parents, and colleagues. I designed and implemented engaging, hands-on learning experiences that encouraged curiosity, creativity, and active participation. By incorporating cooperative learning strategies and interactive discussions, I nurtured critical thinking, problem-solving, and social skills in young learners.

I played a key role in creating a safe and supportive learning environment by setting clear expectations for behaviour, while promoting self-confidence and mutual respect. Recognising the diverse needs of children, I adapted activities to accommodate different learning styles and developmental levels, including those with additional needs. Through close observation, I identified strengths and areas for growth, adjusting teaching strategies to enhance individual learning outcomes.

Beyond the classroom, I collaborated with colleagues to share best practices and participated in professional development workshops to refine my teaching methods. I also engaged parents by providing regular updates on their child's progress, fostering a strong home-school connection. Additionally, I took initiative in organising and facilitating activities and experiences, enhancing the overall learning experience. My dedication to creating a positive, inclusive, and structured environment contributed to meaningful student engagement and development.

• Delivered exceptional customer service in a fast-paced environment, efficiently managing orders, payments, and inquiries.
• Prepared a variety of specialty coffee drinks, ensuring quality and consistency.
• Assisted customers with menu selections and utilised upselling techniques to enhance sales.
• Maintained high standards of cleanliness, organisation, and food safety, ensuring compliance with health regulations.
• Managed inventory, restocked supplies, and kept workstations clean and efficient, especially during peak hours.
• Operated the POS system, processed transactions accurately, and handled cash with integrity.
• Collaborated with team members to ensure a smooth workflow and high-quality service.
• Developed strong relationships with regular customers, recognising preferences and anticipating needs.
• Addressed and resolved customer concerns promptly, maintaining brand loyalty.
• Multitasked effectively and stayed composed under pressure to provide a seamless café experience.

• Provided prompt and friendly customer service, efficiently handling orders, payments, and inquiries.
• Thrived in a high-pressure environment, multitasking effectively to meet customer demands.
• Crafted high-quality coffee beverages, ensuring precision in preparation and presentation.
• Assisted customers with menu selections, offering recommendations based on preferences and dietary needs.
• Maintained a clean, organised, and sanitary work environment, adhering to food safety regulations.
• Monitored stock levels, restocked supplies, and ensured smooth operations during busy periods.
• Processed transactions accurately using the POS system while managing cash handling responsibilities.
• Worked collaboratively with team members to maintain efficiency and service excellence.
• Built rapport with regular customers, personalising service and fostering brand loyalty.

• Provided exceptional customer service by engaging with customers, taking orders, and offering personalised recommendations.
• Prepared and served a variety of coffee beverages, teas, and fresh juices, ensuring quality and adherence to recipes.
• Trained new baristas on coffee-making techniques, customer service standards, and food safety regulations.
• Handled cash transactions accurately using the POS system while managing inventory and restocking supplies as needed.
• Maintained a clean, organised, and sanitary workspace, ensuring compliance with health and safety regulations.
• Utilised upselling techniques to promote pastries, sandwiches, and specialty drinks, enhancing customer experience and sales.
• Assisted in the preparation of baked goods, sliced ingredients for food service, and recommended menu pairings.
• Collaborated with team members to ensure an efficient workflow, especially during peak hours and special events.
• Addressed customer inquiries and concerns professionally, fostering brand loyalty and repeat business.
• Managed time effectively to complete tasks on schedule while maintaining a high standard of service.

• Managed sections of the restaurant, providing attentive and efficient service to multiple tables simultaneously.
• Took and delivered accurate food and beverage orders, ensuring special requests and steak temperature preferences were met.
• Provided expert menu recommendations, including steak pairings and drink selections, to enhance the dining experience.
• Maintained high levels of customer satisfaction by addressing inquiries and resolving concerns promptly.
• Coordinated with kitchen and bar staff to ensure timely and accurate order delivery.
• Processed payments efficiently using the POS system while handling cash and card transactions with precision.
• Ensured a clean and organised section by resetting tables quickly and adhering to sanitation standards.
• Worked efficiently during peak hours, managing multiple tables while maintaining professionalism and attention to detail.
• Assisted in training new staff members, ensuring consistency in service quality and company standards.
• Contributed to a positive team environment, collaborating with colleagues to ensure seamless restaurant operations.

• Greeted and seated customers, providing a friendly and welcoming dining experience.
• Took accurate food and beverage orders, ensuring special requests and dietary needs were met.
• Delivered food and drinks efficiently while maintaining high service standards.
• Managed multiple tables efficiently during busy shifts while maintaining professionalism and attention to detail.
• Provided menu recommendations and upsold specials to enhance customer experience and sales.
• Handled cash and card transactions using the POS system with accuracy and integrity.
• Maintained a clean and organized dining area, following health and safety regulations.
• Assisted in setting up and closing down the restaurant, ensuring a smooth workflow.
• Addressed customer inquiries and resolved concerns promptly to ensure satisfaction.
• Worked collaboratively with kitchen and front-of-house staff to ensure timely service.

• Polished cutlery, glassware, and tableware to maintain high presentation standards.
• Assisted with food running, ensuring timely and accurate delivery of meals to guests.
• Cleared and reset tables efficiently to maintain a smooth flow of service.
• Maintained cleanliness in dining and service areas, adhering to health and safety regulations.
• Assisted waitstaff by refilling water, delivering condiments, and attending to guest requests.
• Collected used dishes and transported them to the kitchen for cleaning.
• Monitored stock levels of tableware and restocked as needed to support smooth service.
• Helped organise and clean the restaurant before, during, and after service hours.
• Supported kitchen and front-of-house teams by ensuring workstations remained clean and organised.
• Worked efficiently in a fast-paced environment, ensuring a seamless dining experience for guests.