LEAH GLEAVE

Assisted in the administration and management of a caseload, which includes inputting, maintaining, and updating information on case management and client systems.

Reviewed and assess fresh instructions in collaboration with fee earners to document the appropriate course of action.

Monitored diary dates to ensure deadlines are met and review documentation prior to drafting statements and claims.

Handled routine incoming correspondence, drafting replies and resolving queries as necessay.

Ensured financial transactions are managed efficiently and in accordance with established procedures, assist with reporting requirements to keep information up to date, and perform general administrative tasks as requested

• Handling inbound and outbound calls in order to take initial information and fact find on cases where further information is required
• Dealing with personal injury
• Ensure all calls are answered within agreed timeframes and SLAs
• Assessment of specialist claims to ensure cases are accepted or rejected within internal business guidelines, along with legal and insurance principles
• Collating, reviewing and summarising file information from potential clients in order to support decision making
• Liaising with fee earners where required to seek additional advice on the viability of cases
• Accepting or rejecting claims based on evidence gathered
• Carrying out fraud checks to flag or check any cases where credibility or fraud concerns are apparent
• Ensure that all customer data is entered and stored confidentially to minimise breaches of data
• Sending emails and communicating with Legal advisors

• Styling clients and building wardrobes
• Providing a luxury service
• Building client relationships to grow them into a loyal customer to the brand
• Understanding body type and skin tones
• Learning about different fabrication and the production of clothing
• Contacting clients for new collection launches
• Prepping and steaming pieces for collection launches and the floor
• Stock take
• Managing floor
• Merchandising
• Organising back of house
• Training other colleagues
• Answering emails and doing orders
• Key holder

• Providing luxury service to clients
• Building client relations and discovering their needs
• Guiding them across the brand and introducing them to different items of Louis Vuitton
• Learning about the quality of the products, materials & stories behind the brand
• Expanding new and existing clients with different strategies & developing a stronger long-lasting relationship
• Learning and keeping up with the latest fashion trends
• Product knowledge
• Contacting clients for collection launches or any enquiries
• Personal shopper
• Handling and presenting luxury items
• Hosting private styling sessions
• 2IC for repairs department
• Perform as a team player and overall contribute in every area of the store
• Helping assistance for womenswear – Checking stock and merchandising

Consulting brides and formal girls on choosing their luxury gown and accessories.
- Demonstrating or explaining products, methods, or services to persuade customers to purchase products.

- Understanding and learning customers’ needs and also providing and recommending dresses
- Set up and arrange displays or demonstration areas to attract the attention of prospective customers.

- Prepping and preparing gowns for show room and customers, paying close attention to details of the gowns
- Training other consultants
- Developing advertisements through social media and planning content for the business page

- Greeting customers at the counter, making appointments, answering phone calls and taking payments, checking files and organising orders

- Replaying back to emails, placing orders through warehouse, maintaining filling systems