Leah Golland
Brisbane,QLD
Summary
Dynamic Senior Admissions Officer with a proven track record at The University of Queensland, excelling in stakeholder engagement and admissions management. Recognized for enhancing processes and delivering exceptional service, while demonstrating effective communication and meticulous attention to detail. Adept at fostering cross-functional teamwork to achieve organizational goals.
Overview
13
13
years of professional experience
Work History
Senior Admissions Officer
The University of Queensland
05.2023 - Current
- Provide exceptional customer service to prospective students, answering inquiries via phone or email promptly and professionally.
- Provide high level advice and support to students, staff, and stakeholders.
- Prepare written communication on behalf of senior staff members.
- Identify, monitor, and report on risks and issues, and escalate where appropriate.
- Conduct reviews of procedures and processes ensuring they are fit for purpose and recommend improvements where appropriate.
- Represent the University at TSXPO, Courses and Careers Days, UQ Open Day and other engagement activities.
- Processed applications in a timely manner, meeting deadlines while maintaining attention to detail in reviewing applicant materials.
Admissions Officer
The University of Queensland
03.2021 - 05.2023
- Provision of information and advice on a range of administrative matters to stakeholders, including students, prospective students, staff, other units of the University and the general public by phone, email and face-to-face.
- Assess postgraduate coursework applications, coordinate, and process requests, documentation and communication relating to academic services.
- Assist with internal, government and regulatory reporting, student enrolment surveillance, quality assurance and risk management processes as required.
- Provision of information and recommendations to decision makers in relation to student and academic matters in accordance with university rules, policies, procedures, and relevant legislation.
- Manage quota programs and liaise with staff in Schools and Faculties to ensure that targets are met.
- Assist with planning and participate in events such as Opens Days, Expos and information sessions as required.
- Exceptional communication and interpersonal skills, communicating with influence and engaging with diplomacy, tact, and discretion.
IELTS Test Centre Manager, QLD, PNG and Pacific Is
IDP Education Ltd.
09.2018 - 03.2021
- Deliver IELTS tests securely in accordance with strict international guidelines at centres across Queensland, Northern Territory, Papua New Guinea, and Pacific Islands.
- Competently manage annual budgets, staff wages and expenses.
- Efficiently manage staff contracts and external contracts.
- Facilitate monthly meetings with excellent presentation skills.
- Conduct staff performance reviews.
- Manage a multi-disciplinary team of seventy including Examiners, Invigilators and front office staff.
- Deliver effective regular training and provide information sessions for team members.
- Conduct independent annual self-audits on the IELTS Test Centre and provide documented feedback.
- Proactively ensure that all staff involved in testing are culturally sensitive.
- Aptitude with providing services and support to clients with a disability.
- Motivate staff members and coach and mentor them to achieve goals.
- Highly developed communication and interpersonal skills communicating with influence and engaging with diplomacy, tact and discretion.
- Develop cooperative relationships with IELTS Test Centre Managers Nationally and Internationally.
- Assist with the development and implementation of IELTS policies.
- Mitigate and manage risk to ensure test centre compliance with security policy and procedures.
- Monitor test availability to ensure that the test centre meets current demand and budget targets.
- Create a healthy and safe work environment adhering to Occupational, Health and Safety (OH&S) regulations and protocols.
- Appropriately manage test centre Examiners including certification within the PSN guidelines.
- Prepare and deliver financial and statistical reporting and manage payment authorisations within a timely manner.
External IELTS Auditor
British Council
11.2014 - 08.2018
- Adhered to the IELTS Audit Observation Document.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
IELTS Speaking and Writing Examiner
IDP Education Ltd and British Council
10.2012 - 08.2018
- Assess written and verbal English proficiency of global test takers.
- Engage in regular professional development and recertification sessions.
- Adherence to a strict confidentiality agreement.
- Highly-developed communication skills adjusting communication style to suit the target audience.
- Proficient with people of Culturally and Linguistically Diverse (CALD) backgrounds.
- Excellent attention to detail with a focus on accuracy and efficiency.
Education
Bachelor of Health Science -
Griffith University
QLDCELTA -
University of Cambridge
Accredited Foundation Coach -
Triathlon Australia
Skills
- Effective communication
- Cross-functional teamwork
- Admissions management
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Adaptability and flexibility
- Stakeholder engagement
- Interpersonal skills
Timeline
Senior Admissions Officer
The University of Queensland
05.2023 - Current
Admissions Officer
The University of Queensland
03.2021 - 05.2023
IELTS Test Centre Manager, QLD, PNG and Pacific Is
IDP Education Ltd.
09.2018 - 03.2021
External IELTS Auditor
British Council
11.2014 - 08.2018
IELTS Speaking and Writing Examiner
IDP Education Ltd and British Council
10.2012 - 08.2018
Bachelor of Health Science -
Griffith University
CELTA -
University of Cambridge
Accredited Foundation Coach -
Triathlon Australia
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