Leah Griffiths
Summary
Qualified, experienced and dedicated dental assistant with 25 years experience in patient care, chair side assisting and administration duties.
Overview
17
17
years of professional experience
Work History
Oral Surgery Assistant/Receptionist
Dr Martin Ching, Oral And Maxillofacial Surgeon ,
10.2019 - Current
- Patient appointment scheduling using Medical Wizard, filing, scanning and preparing patient files for upcoming surgery
- Answering a high volume of phone calls and responding to emails
- Liaise with referring doctors and dentists
- Manage multiple tasks and meet time-sensitive deadlines
- Assist the surgeon during procedures performed under local anaesthesia, intravenous sedation and general anaesthesia
- Maintain infection control procedures
- Ensure patients are kept calm before sedation and during local anaesthesia
- Provide post operative instructions to patients
Receptionist/Dental Assistant
Barwon Health Community Health Centre
01.2007 - 01.2023
- Greet visitors and patients to determine needs, check appointments and direct accordingly
- Answer a high-volume of incoming calls and responding to all enquiries
- Patient appointment scheduling
- Book online interpreters if required
- Triage patients for emergency sessions
- Cash/Eftpos handling, including reconciliation of banking
- Patient accounts
- Data entry
- Follow up and respond to emails
- Resolve patient complaints
- Manage multiple tasks and meet time-sensitive deadlines
- Train junior staff
- Chair side assist dentists, oral health therapists, oral surgeon registrars
Education
First Aid / CPR
2023
Dental Assisting
RMIT
Melbourne, VIC1997
VCE Certificate -
Warrnambool Secondary College
Warrnambool, VIC1993
Skills
- Good listening and communication skills
- Empathetic and understanding of patients' different needs
- Courteous and professional
- Positive attitude and energetic
- Reliable and punctual
- Attention to detail
- Multi tasking and time management
- Computer proficient
- Ability to handle confidential information discreetly
- Ability to make decisions independently and resolve issues
- Ability to understand workplace policies and procedures
- Strong knowledge of infection control
REFEREE
Referees available upon request
Timeline
Oral Surgery Assistant/Receptionist
Dr Martin Ching, Oral And Maxillofacial Surgeon ,
10.2019 - Current
Receptionist/Dental Assistant
Barwon Health Community Health Centre
01.2007 - 01.2023
First Aid / CPR
Dental Assisting
RMIT
VCE Certificate -
Warrnambool Secondary College