Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

LEAH HUANG

Wollongong,NSW

Summary

I am an analytical and detail-oriented individual looking to utilize all my potentials and further grow myself. My organisational skills and desire for perfect customer experience, along with my willingness for continual development will make me a great candidate for the role. Have the ability to handle multiple projects simultaneously with a high degree of accuracy. Accomplished Customer Banking Specialist with 4 years of experience interacting with customers to increase sales and offer services. Seasoned expert at promoting products and offerings, creating new accounts and assisting customers with various requests. Motivated and results-oriented with background increasing new customer accounts and maximizing services among existing customers. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Customer Banking Specialist

CBA
12.2019 - Current
  • Proficient use of internal systems and tools to ensure an excellent experience through an intense customer focus, supported by outstanding client feedback survey results for a range of product and enquiry interactions
  • Complete customer due diligence checks, assist and implement KYC and AML monitoring
  • Provide guidance to colleagues with complex policy and procedure enquiries
  • Minimisation of risk through consistently following internal policies and procedures
  • Effective handling of customer feedback and complaints through having the right conversations, get it right in the first place and go beyond and above for customers
  • Uncover customers’ goals and needs, provide right products and solutions, and building that long-term relationship with clients.

Exchange Visitor

EF
06.2014 - 04.2016
  • Achieved: well-developed problem-solving skills under various circumstances, adaptability, communication skills, and cultural self-consciousness.

Education

Master of Business Management And HRM - Human Resource Management

University of Wollongong
Wollongong, NSW
01.2019

Graduate Certificate - Administration management

Chongqing University of Technology
Chongqing China
07.2011

Skills

  • Problem solving
  • Highly organised
  • Ability to work under pressure
  • Know your customer/AML
  • Outstanding teamwork and interpersonal skills
  • Cash Handling and Management
  • Identity Verification
  • Customer Relationship Management
  • Bank Services
  • Banking Product Sales
  • Team Cooperation
  • Financial Regulatory Compliance

Languages

Chinese (Mandarin)
Native or Bilingual
English
Full Professional

Timeline

Customer Banking Specialist

CBA
12.2019 - Current

Exchange Visitor

EF
06.2014 - 04.2016

Master of Business Management And HRM - Human Resource Management

University of Wollongong

Graduate Certificate - Administration management

Chongqing University of Technology
LEAH HUANG