Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
Timeline
Generic

Leah Huth

Gympie,QLD

Summary

Customer-focused Front of House Team Member with 1 year and 11 months of experience in every front area. Warm and detail-oriented food service professional with exceptional listening skills and memory to best engage customers and present and sell menu options. Committed to building immediate rapport with diners and maximizing restaurant sales.

Flexes easily between different positions and serves customers with positive, upbeat style. Consistently follows food safety and alcohol service standards.

Highly-motivated employee with desire to take on new challenges. (e.g being asked to sell off extra chicken and selling off 11 trays by the end of the night) Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively

unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Front of House Staff Member

KFC
Gympie, QLD
06.2022 - Current
  • Greeted customers and answered questions about menu items.
  • Ensured compliance with health and safety regulations in the restaurant.
  • Processed customer payments accurately and efficiently.
  • Provided exceptional customer service to ensure satisfaction.
  • Maintained cleanliness of the dining area, ensuring all surfaces were wiped down regularly.
  • Assisted with food preparation tasks as needed.
  • Checked order accuracy before handing order out.
  • Resolved customer complaints promptly and professionally.
  • Tracked inventory of supplies and communicated needs to management team.
  • Informed customers of daily specials and promotions available at the restaurant.
  • Collaborated with kitchen staff to ensure orders were prepared quickly and accurately.
  • Handled cash register transactions for both dine-in and take-out orders.
  • Monitored dining room activity to ensure all guests had a positive experience.
  • Adhered to company policies regarding dress code, break times.
  • Explained menu items, took orders and delivered food courses according to instruction.
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
  • Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
  • Greeted and talked pleasantly with customers to promote positive image for business.
  • Worked with managers to report and resolve customer issues or concerns.
  • Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
  • Followed national, state and local safety, health and sanitation guidelines to protect guests.
  • Assisted servers with foodservice and cleaning needs to optimize guests' dining experiences.
  • Maintained safe food handling practices to prevent germ spread.
  • Wiped down tables and removed trash to provide clean, welcoming dining environment.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Collaborated with team to deliver timely service of items.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Directed patrons to restrooms and other amenities within facility.
  • Rotated inventory to reduce waste and optimize freshness.
  • Assembled and served meals according to specific guest requirements.

Cashier

The Grand Hotel
Gayndah, QLD
12.2021 - 05.2022
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • showed customers to their tables.
  • kept the dinning room clean and presentable.
  • communicated order changes to kitchen staff.

Education

Burnett State College
Gayndah, QLD

Skills

  • Handling Complaints
  • Reservation Management
  • Cultural Awareness
  • Social Media
  • Professional Appearance
  • Food presentation
  • Table Setting
  • Menu knowledge
  • Order Taking
  • Greeting guests
  • Money Handling
  • Payment Processing
  • Point of sale systems
  • Staff Coordination
  • Team Collaboration
  • Training and mentoring

Certification

  • Certificate three in hospitality

Affiliations

  • I Enjoy cooking and experimenting with new recipes.
  • Brain puzzles
  • Rain forest walks

Accomplishments

  • Primary school sports captain.
  • Primary school grade 6 best school spirit award.
  • One most improved dancer three years in a row due to hard work and practice.
  • Have received emails of appreciation while working at KFC, one being a email from a new co-workers mother thanking her for my welcoming experience stating that i made t=her daughter actually enough and want to continue working at KFC as she was previously thinking about leaving the workplace.
  • Have accomplished successfully selling off large amounts of chicken in a small time frame reducing our wastage significantly, resulting in being awarded by my manager.

Timeline

Front of House Staff Member

KFC
06.2022 - Current

Cashier

The Grand Hotel
12.2021 - 05.2022

Burnett State College

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