Summary
Overview
Work History
Education
Skills
Timeline
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Leah Innes

BENNETT SPRINGS,WA

Summary

Professional with strong background in customer service and communication, well-prepared to excel in this role. Known for reliability and ability to adapt to changing demands while collaborating with team members. Skilled in conflict resolution and maintaining customer satisfaction. Known for effectively handling customer inquiries, resolving issues, and adapting to dynamic environments. Skilled in team collaboration, problem-solving, and maintaining high standards of service. Dependable, adaptable, and focused on achieving results while meeting organizational goals.

Overview

7
7
years of professional experience

Work History

Contact Center Representative

Silverchain
05.2025 - Current
  • Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
  • Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
  • Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
  • Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
  • Managed high call volume while remaining focused on delivering excellent customer experiences.

Support Worker

Home Care Assistance - HCA
11.2023 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.

Contact Center Representative

TSA Group
03.2025 - 05.2025
  • Exceeded performance metrics by consistently maintaining high-quality interactions with customers.
  • Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Administrative Assistant

Home Care Assistance - HCA
10.2023 - 03.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Bakery Assistant

Coles Supermarket
09.2018 - 02.2023
  • Maintained clean, organized kitchen to maximize efficiency and food safety.
  • Washed dishes and sanitized prep area at end of each shift.
  • Stored, labeled, and replenished supplies in compliance with food safety regulations.
  • Decorated baked goods and designed visually appealing displays of finished products.
  • Demonstrated versatility by mastering multiple roles within the bakery, including cashier duties, baking, decorating, and packaging products.

Cashier

Coles Supermarket
06.2019 - 11.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Bachelor of Science - Psychology And Human Resources

Curtin University
Perth, WA
10-2026

Skills

  • Proficient in resolving complaints
  • Task prioritization
  • Proficient in CRM software
  • Skilled in customer call handling

Timeline

Contact Center Representative

Silverchain
05.2025 - Current

Contact Center Representative

TSA Group
03.2025 - 05.2025

Support Worker

Home Care Assistance - HCA
11.2023 - Current

Administrative Assistant

Home Care Assistance - HCA
10.2023 - 03.2024

Cashier

Coles Supermarket
06.2019 - 11.2019

Bakery Assistant

Coles Supermarket
09.2018 - 02.2023

Bachelor of Science - Psychology And Human Resources

Curtin University

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Leah Innes