Summary
Overview
Work History
Education
Skills
Timeline
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Leah Jamieson

Paralowie,SA

Summary

Dynamic professional with a proven track record at Discovery Parks- Barossa Valley, excelling in customer service and office administration. Leveraged organization skills and a positive demeanor to enhance client satisfaction and streamline operations. Demonstrated expertise in data entry and conflict resolution, contributing to a welcoming and efficient workplace environment.

Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

17
17
years of professional experience

Work History

Receptionist

Discovery Parks- Barossa Valley
03.2021 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed check-in and check-outs, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Reduced waiting times for visitors by implementing more efficient check-in process.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • EFTPOS

Housekeeper

Discovery Parks- Barossa Valley
03.2021 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.

V.I.P Home Cleaner

V.I,P
02.2019 - 02.2021
  • Increased repeat business by establishing trust and rapport with clients through consistent high-quality work.
  • Enhanced the cleanliness and organization of homes with meticulous attention to detail in all tasks performed.
  • Proactively identified maintenance issues during cleaning tasks, notifying clients of potential problems before they escalated.
  • Reduced allergens and improved indoor air quality by regularly dusting surfaces and vacuuming floors.
  • Consistently met deadlines, ensuring clients'' homes were cleaned and organized within their specified timeframes.
  • Handled sensitive items with care, respecting the privacy of clients while completing assigned tasks diligently.
  • Demonstrated flexibility in accommodating last-minute schedule changes, ensuring continued client satisfaction despite unexpected disruptions.
  • Collaborated effectively with team members to complete large-scale projects efficiently while maintaining high standards of cleanliness.
  • Assisted clients with organizing personal belongings, resulting in a more functional living space.
  • Prevented potential damage to furniture and fixtures by using appropriate cleaning methods for various materials.

Event Cleaner

Ausralan Green Clean
09.2019 - 02.2020
  • Provided excellent customer service by responding promptly to inquiries or concerns from event guests regarding cleanliness matters.
  • Utilized specialized equipment like pressure washers, carpet cleaners, and floor polishers to ensure thorough cleaning results.
  • Demonstrated strong teamwork skills by effectively collaborating with colleagues to complete large-scale cleaning projects quickly and efficiently.
  • Supported seamless transitions between events by swiftly conducting turnaround cleanings within tight deadlines.
  • Enhanced event cleanliness by effectively performing thorough pre-event and post-event cleaning tasks.
  • Assisted in training new team members, sharing expertise and knowledge of best practices in event cleaning.
  • Contributed to a positive guest experience through meticulous attention to detail in maintaining clean facilities.
  • Reduced environmental impact by utilizing eco-friendly cleaning products and practices where possible.
  • Assisted with setup and breakdown of event spaces, ensuring timely completion of all necessary tasks.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Emptied trashcans and transported waste to collection areas.

Telemarketer

Roof Seal
01.2013 - 03.2014
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Generated new leads through targeted cold calling efforts, expanding the company''s client base.
  • Completed daily and weekly sales reporting using assigned tools.
  • Asked pertinent questions to understand customer requirements.
  • Followed up with customers to solicit further sales.
  • Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
  • Recorded and updated customer information in online systems.

Telemarketer

Red Cross Blood Service
03.2012 - 01.2013
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Generated new leads through targeted cold calling efforts, expanding the company''s client base.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Asked pertinent questions to understand customer requirements.

Care Assistant

Marron Nursing Home
02.2008 - 04.2009
  • Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
  • Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
  • Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
  • Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Managed time effectively while balancing multiple tasks simultaneously, ensuring all aspects of patient care were addressed promptly.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Promoted a safe environment for patients through regular monitoring of vital signs and reporting any abnormalities to medical staff.
  • Mitigated patient-care risks with regular equipment safety checks.
  • Participated in ongoing professional development opportunities, staying current with best practices in caregiving techniques.
  • Contributed to a positive patient experience by engaging in conversation and recreational activities, fostering a sense of companionship.
  • Collaborated with interdisciplinary teams of healthcare professionals to develop comprehensive care strategies tailored to individual patient needs.
  • Facilitated communication between patients, families, and healthcare teams to maintain an open dialogue about ongoing care needs.
  • Maintained accurate records of patient progress, documenting changes in condition or response to treatment interventions.
  • Provided emotional support to patients and their families throughout the caregiving process, building trust and rapport.
  • Developed strong relationships with patients'' families, providing guidance on how they could best assist their loved ones throughout the caregiving journey.
  • Assisted patients in maintaining personal hygiene through regular bed baths or showers according to individual preferences.
  • Implemented care plans designed by healthcare professionals to ensure consistency in treatment and support for each patient.

Education

Smithfield Plains High

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Customer and client relations
  • Appointment scheduling
  • Scheduling
  • Greeting and seating clients
  • Data inputting
  • Office administration
  • File management
  • Mail handling
  • Document management
  • Basic accounting
  • Information protection
  • Document control
  • Mail distribution
  • Security awareness
  • Staff management
  • Travel planning
  • Travel arrangements
  • Front desk operations
  • Call redirection
  • Calm demeanor
  • Positive and professional
  • Customer service
  • Attention to detail
  • Problem-solving
  • Punctual and reliable
  • Call answering and routing
  • Payment processing
  • Courteous and professional
  • Billing and invoicing
  • Conflict resolution
  • Customer complaint resolution
  • Documentation

Timeline

Receptionist

Discovery Parks- Barossa Valley
03.2021 - Current

Housekeeper

Discovery Parks- Barossa Valley
03.2021 - Current

Event Cleaner

Ausralan Green Clean
09.2019 - 02.2020

V.I.P Home Cleaner

V.I,P
02.2019 - 02.2021

Telemarketer

Roof Seal
01.2013 - 03.2014

Telemarketer

Red Cross Blood Service
03.2012 - 01.2013

Care Assistant

Marron Nursing Home
02.2008 - 04.2009

Smithfield Plains High

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Leah Jamieson