Summary
Overview
Work History
Education
Skills
References
Timeline
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Leah Kennedy

Ledge Point,WA

Summary

Results-driven professional with over 15 years of experience in property management and leadership across various industries. Proven track record in recruiting and training staff while managing efficient cleaning and maintenance schedules. Expertise in procurement, inventory management, and safety procedures ensures high-quality service delivery. Strong communication and interpersonal skills foster genuine stakeholder relationships and consistently meet client expectations.

Overview

19
19
years of professional experience

Work History

Housekeeping Manager

Sodexo
Karratha, WA
05.2025 - 11.2025
  • Maintained accurate records of supplies and equipment inventory.
  • Recruited and hired staff, in addition to supervising and monitoring daily performance.
  • Established and enforced procedures and work standards, promoting team performance and safety.
  • Resolved customer complaints in a timely manner.
  • Provided support during special events, such as conferences or special occasions.
  • Ensured compliance with health and safety regulations.
  • Collaborated with other departments on various projects as required.
  • Investigated incidents involving guests or employees that occurred within the camp premises.
  • Developed and implemented housekeeping policies and procedures to ensure efficient operations.
  • To ensure that the cleaning operation is delivered in accordance with client specifications.
  • Identified opportunities for process improvements in order to increase efficiency and productivity of housekeeping services.
  • Coordinated maintenance activities with outside contractors as required.
  • Ordered cleaning supplies, linens, chemicals, amenities. as needed.
  • Implemented cost-saving measures to reduce operating expenses.
  • Supervised, trained, evaluated and scheduled staff of 20 housekeepers daily.
  • Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
  • Coordinated maintenance requests with team to lower operating costs and optimize energy-saving strategy.
  • Liaised with management to obtain the best pricing for housekeeping supplies and guest toiletries.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Coached staff on strategies to enhance performance and improve the clients' needs.
  • Delegated work to staff, setting priorities and goals.
  • Explained goals and expectations required of trainees.
  • Report damage or theft to the camp Village Manager.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Provided leadership, insight, and mentoring to newly hired employees.
  • Hands-on role.
  • Ensure that all required training in relation to all aspects of the cleaning service is delivered and up to date.

Accommodation Manager

Country Values Real Estate
Lancelin/ Ledge Point, WA
07.2019 - 05.2024
  • Resolved customer complaints in a timely manner by providing satisfactory solutions or alternative options when applicable.
  • Provided guidance and support to staff members regarding operational procedures and policies.
  • Ensured that all guest houses were properly maintained, cleaned, and stocked with necessary supplies.
  • Reviewed weekly payroll data for accuracy prior to submission.
  • Conducted monthly discussions with department heads to analyze staff effectiveness.
  • Assisted in the organization of special events and promotions to increase occupancy rates.
  • Performed administrative duties including filing paperwork, responding to emails.
  • Conducted regular inspections of guest houses, public areas, and back-of-house areas to ensure safety protocols are followed.
  • Mentored new employees, demonstrating best methods for servicing clients and guests.
  • Handled guest complaints and offered complimentary services for hardship cases.
  • Oversaw inventory management, ensuring adequate supplies while controlling costs.
  • Conducted regular staff meetings to communicate objectives, updates, and gather feedback.
  • Organized staff schedules, balancing workload and operational needs.
  • Negotiated rates with corporate entities related to extended stay contracts.
  • Fostered relationships with local businesses and organizations to drive additional services.
  • Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
  • Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of houses.
  • Conducted regular competitive analysis to adjust pricing and offerings, staying ahead in the market.
  • Coordinated renovation and maintenance projects, ensuring compliance with brand standards and safety regulations.
  • Oversaw reservations received from direct calls and provided room availability information.
  • Verified customer credit to establish payment method for accommodations.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Input and confirmed reservations for guests.
  • Built and maintained productive relationships with employees.
  • Responded to and resolved guest issues or complaints.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Oversaw recruiting, interviews and new employee hiring.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Delegated work to staff, setting priorities and goals.
  • Developed and enforced operational policies and procedures to improve overall efficiency.
  • Handled guest complaints and issues, ensuring swift resolutions to maintain satisfaction.
  • Ensured compliance with all local, state, and federal laws and regulations.
  • Coordinated with the sales team to develop strategies for attracting new business.
  • Established successful employee turnover and retention strategies to improve culture and boost employee experience and business outcomes.
  • Led a diverse team, overseeing recruitment, training, and development to ensure high-quality service standards.
  • Managed room allocations and bookings, optimizing occupancy and revenue.
  • Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
  • Negotiated contracts with vendors and suppliers, securing cost-effective services and products.
  • Enhanced guest services through the integration of new technology and systems.
  • Coordinated with vendors for maintenance services and repairs as needed.
  • Participated in sales calls and meetings with corporate accounts.
  • Maintained accurate records of inventory levels for all accommodation related items such as linens, cleaning supplies.

Dairy Farmer-Owner Operator

self-employed
Torrumbarry- Victoria, Victoria
07.2006 - 07.2019
  • Maintaining a safe working environment by adhering to all safety regulations.
  • Helped achieve team goals by rotating production lines and daily duties to meet demand.
  • Received incoming shipments and reviewed contents against purchase order for accuracy.
  • Used daily system logs to document production information, discussing issues with management.
  • Maintained production and quality documentation.
  • Collaborated with coworkers to perform projects quickly and meet business goals.
  • Learned and followed safety and emergency procedures.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Sourcing feed ingredients from local suppliers at competitive prices.
  • Ensuring that all livestock are correctly tagged with identification tags or ear tags.
  • Participating in community events related to the agricultural sector.
  • Implementing new technologies such as automated milking systems to increase productivity levels.
  • Oversaw daily operations and worked collaboratively with key staff to meet operational needs.
  • Established and maintained strong partnerships with various internal and external stakeholders.
  • Ensured proper disposal of waste materials in accordance with environmental regulations and policies.
  • Hands on role

Education

VCE- Year 12

ST PAULS ANGLIAN GRAMMER
Victoria

Skills

  • 15 years in property maintenance and management
  • Strong attention to detail and highly organized
  • Health and safety compliance: collaborative problem solver
  • Skilled in recruiting, onboarding, and training staff to maintain a high performing and motivated workforce
  • Enforce quality control procedures to guarantee a high standard of service for clients
  • Competent in monitoring and evaluating cleaning staff performance to ensure consistent quality
  • Productively address and resolve clients' complaints related to housekeeping and maintenance services
  • Excellent communication and interpersonal skills
  • Strong stakeholder relationships
  • Collaborative and supportive
  • Adaptable in dynamic environments

References

References available upon request.

Timeline

Housekeeping Manager

Sodexo
05.2025 - 11.2025

Accommodation Manager

Country Values Real Estate
07.2019 - 05.2024

Dairy Farmer-Owner Operator

self-employed
07.2006 - 07.2019

VCE- Year 12

ST PAULS ANGLIAN GRAMMER

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Leah Kennedy