Leah Maclean
Ultimo,NSW
Summary
Looking for part time roles in customer service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Also works well autonomously. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Enthusiastic problem solver, reliable and hard working.
Passionate about helping people through excellence in customer service
Extensive knowledge and experience in dental/medical environments.
Empathetic individual with extensive clinical dental knowledge
Experienced dental nurse/clinical co-ordinator.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Air BNB Cleaning
Self-employeed
01.2019 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked with regular clients to support my studies
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
Clinical Co-ordinator
CBD Dental Care
02.2007 - 10.2018
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Reception/admin experience
- Extensive dental knowledge
- Chair side assisting
- Trained and hired staff
Mobile Cafe Operations
Groove Aroma
01.2004 - 09.2007
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Barista, high level of coffee making skills
- Face to face customer service
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to work under extreme pressure
- Effective time management skills
Dental Nurse/Nurse Clinical Coordinator
The Dental Practice
07.1999 - 10.2004
- Assisted dentist in charting patient dental anatomy, pathology and screening to enable delivery of dental treatment.
- Maintained adequate stock of emergency drugs, dental materials and instruments to deliver high-quality patient care.
- Followed practice procedures and protocols to maintain patient confidentiality.
- Operated equipment and machinery in accordance with manufacturer recommendations to maintain good working order.
- Worked closely with surgeons and anaesthesia care providers to guide patient safely through postoperative period.
- Maintained accurate medical and dental records by documenting important patient data in [Software].
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Taught patients oral hygiene strategies and offered nutritional counselling to maintain oral health.
- Utilized knowledge of established professional nursing concepts and principles of practices to determine and assess medical needs of patients.
Practice Manager/Dental Assistant
Dr David Dunn
04.1996 - 12.1999
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Addressed and remedied all patient or team member issues.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Oversaw accounting, budgeting, and financial reporting.
- Developed policies and procedures for effective practice management.
Education
No Degree - Counselling
ACA
Sydney, NSW07.2024
High School Diploma -
St Patricks College
Sydney, NSW12.1992
Skills
- Excellence in customer service
- Active listener and positive thinker
- Computer literacy in Dental 4 windows, Practiceworks, oasis, Microsoft office, and google workspace
- Highly organised and works well under pressure
- Team player
Certification
Certificate 3 in Dental Assisting
Intercontinental Hospitality Certification
Ongoing Prime Practice Management Studies
Timeline
Air BNB Cleaning
Self-employeed
01.2019 - Current
Clinical Co-ordinator
CBD Dental Care
02.2007 - 10.2018
Mobile Cafe Operations
Groove Aroma
01.2004 - 09.2007
Dental Nurse/Nurse Clinical Coordinator
The Dental Practice
07.1999 - 10.2004
Practice Manager/Dental Assistant
Dr David Dunn
04.1996 - 12.1999
No Degree - Counselling
ACA
High School Diploma -
St Patricks College
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