Leah Maree McClean
Petrie,Australia
Summary
Dynamic leader with a proven track record at BSR Group & The Good Guys, excelling in retail operations management and strategic development. Spearheaded major acquisitions and retail space expansions, driving financial performance improvement and fostering organisational change. Skilled in vendor negotiation and team building, consistently enhancing customer experience and employee engagement.
Overview
21
21
years of professional experience
Work History
Head of Retail Development (Operations)
BSR Group
06.2021 - Current
- Championing any Acquisitions and Greenfields through the business to ensure all key stakeholders take ownership of their respective areas and ownership of store acquisition development planning to implementation of projects
- Oversee direct import sales and service team for our own brand electrical and furniture procurement to supply corporate and franchise stores nationally
- Manage national warehouse / fulfilment centres (internal and 3PL) handling inventory for corporate sites, direct import program, franchisees, online sales fulfilment and last mile logistics
- Provide accurate advice to Chiefs to inform strategic, planning, and promote sound project development opportunities
- Ensure all business units take ownership of their areas to deliver projects on time and to budget
- Develop strategies for improving Corporate Retail (flow to overall franchise store network)
- Create and review standard operating procedures for Corporate Retail and warehousing
- Coordinate overall brand projects including new stores, acquisitions, relocations and refurbishments
- Oversee and communicate project processes to key internal and external stakeholders
- Manage all nominated Retail Development projects & drive relevant Business Units to meet & exceed set deadlines
- Liaise with internal departments to develop and roll out new concepts with a customer centric focus
- Be integral in the strategic development & planning of new & existing Corporate Stores / Sites (as nominated from time to time)
- Ensure all store standards both internal and external are complete at handover
- Communicate plans to internal and external teams as well as contractors to ensure goals are fully comprehended
- Tracking of reporting, sign off and completion on all project tasks
- Develop the infrastructure for all training initiatives by establishing standardised methods, procedures, evaluation, measurement, and reporting
- Liaising with the following internal teams to ensure compliance and process development: Finance, Brand and Customer Experience, IT, Merchandising
- Ensure stores can open on time and on budget
- Allocated SME for all internal systems and current project to create new POS, finance and WMS system integration and rollout out
- Develop process and training packages to ensure compliance within the overall business structure
- Identification of risk gaps and development of relevant compliance practices for implementation in all corporate sites to ensure corporate governance is achieved – with an onus on robust finance & stock management practices
- Oversee and be responsible for individual Corporate Sites Profit & Loss statements
- Oversee OH&S nationally for all corporate sites including facilities management, leases and head office building management
National Retail Manager - Development
BSR Group
03.2019 - 06.2021
- To support new store development and delivery of BSR Group retail store fit outs, buy backs and greenfield sites
- Project Manage on-time and on-budget delivery of new retail store acquisitions and refurbishment projects, leading the end-to-end project deliverables
- Effective management of store pipelines for each financial year
- Ensure all contractors are completing tasks to what has been quoted and manage variations
- Working with the brand and customer experience team to create new in store experience initiatives with a customer centric focus
- Working with Store Mangers to integrate & develop best practice processes to all aspects of the business with a focus on: Finance and administration disciplines, Store asset control, Merchandising standards in line with Marketing guidelines, Operational key metrics, Sales & Profitability
- Provide clear communication of all roadblocks or issues to all stores and internal BSRF stakeholders
- Implement initiatives to achieve customer engagement on retail store standards, sales processes, delivery, and compliance through omni channel experiences
- Leadership of National and store Managers of all corporate sites including fulfilment centres being accountable for sales and operational results
- Drive development, maintaining, and monitoring of relevant business systems and process as identified from time to time
Store Manager Training Centre
Betta Home Living
Underwood
12.2017 - 03.2019
- Achieving sales and financial targets
- Ensuring adequate stock levels to meet market demands, working within open to buy limits, range control, aged and SLOB stock management and external supplier relationship management
- Develop business strategies to raise our customers’ pool, expand store traffic and optimise profitability, focus on “GO LOCAL” (local partnerships)
- Meet sales goals by training, motivating, mentoring, and providing feedback to sales staff
- Ensure high levels of customers satisfaction through excellent service
- Complete store & warehouse administration and ensure compliance with policies and procedures, asset control (cash/stock)
- Maintain outstanding store condition and visual merchandising standards
- Report on buying trends, customer needs & profits
- Propose innovative ideas to increase market share
- Conduct personnel performance appraisals to assess training needs and build career paths
- Deal with all issues that arise from staff or customers (complaints, grievances)
- Identify improvement opportunities within the store and with team members and steer employees towards the improvement of the key performance indicators
- Drive Local Area Marketing in conjunction with head office marketing team
- Initiate and attend product, sales, and merchandise trainings
- Stocktake Manage, facilitate, and minimise risk/loss
- Corporate Store: Compliance, best Practice, mentoring, training of internal and external
- Relationship management: Supplier reps, internal and external stakeholders, store employees and Head office employees
- Weekly reporting completion to Head Office
Sales & Operations Manager
The Good Guys
02.2004 - 12.2017
- Develop Warehouse and Administration teams’ knowledge and capability via personal development plans, training and mentoring
- Achieving sales and financial targets within set KPI’s
- Deliver a positive store atmosphere to create a great Customer Experience and effectively resolve any customer complaints and queries
- Ensure store/s met all compliance and legislative requirements, with a strong emphasis on consumer law
- Monitor the store activities to ensure it aligns with the businesses core policy and standard operating procedures
- Establish and oversee effective warehouse inventory management processes and systems
- Relationship management of both internal and external stakeholders
- Build the knowledge and capability of the team using a proven in-house sales model
- Contribute to the business’ financial performance through labour management, profitable sales, inventory management and controllable expenses
- Uphold brand by delivering and adhering to National visual merchandising standards
- Meet sales goals by training, motivating, mentoring, and providing feedback to sales team members
- Contribute to financial performance through effective inventory management practices including cyclical stocktakes
- Manage all sales channel fulfillment in line with procedures
Education
Diploma of Retail Management -
Ignite Sales and Management
Year 12 Senior Certificate -
St Johns College
Skills
- Retail Operations Management
- Financial Performance Improvement
- Organisational Change Facilitation
- Retail Space Development
- Vendor negotiation
- Strategic Promotional Planning
- Performance analysis
- Employee engagement
- Customer experience
- Leadership in Team Building
- P&L management
- Strategic Development
- Performance Metric Analysis
- Staff development
- Policy development and enforcement
- Business process reengineering
References
Available upon request
Recent Projects
- Project managing new and improved import inventory management and sales system with Fusion 5 within D365 including customised furniture portal for members.
- Project Managed creation and implementation of customised Zendesk program for our internal import warranty, service and made to order store requests.
- Relocated Sydney fulfilment centre into larger location and introduction of new WMS system.
- Acquired Begents business (Tasmania) Three stores & the Tasmanian fulfilment centre via buy back and converted to a corporate store.
- Project Managed integration of WMS to POS (iRMS to RCS project) including rollout of sites to new system.
- Acquired Parkes Franchise store via buy back and converted to Corporate Site.
- Acquired Camberwell Electrics store and converted to Corporate Site including commercial Air Con Division.
- Created and implemented internal audit, security matrix and loss prevention compliance documentation for Betta.
- Project Managed ‘Greenfield Cannon Hill’ store including design, fit out, inventory management, signage, visual merchandising and team.
- Created and developed the ‘Betta Book’ comprising of operational process and procedures for Corporate Stores.
- Created and wrote all policy and procedures for Betta Corporate Sites.
- Completed refit of multiple Betta Sites including branding, fixtures and fittings, layouts, and planograms.
Timeline
Head of Retail Development (Operations)
BSR Group
06.2021 - Current
National Retail Manager - Development
BSR Group
03.2019 - 06.2021
Store Manager Training Centre
Betta Home Living
12.2017 - 03.2019
Sales & Operations Manager
The Good Guys
02.2004 - 12.2017
Diploma of Retail Management -
Ignite Sales and Management
Year 12 Senior Certificate -
St Johns College
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