Leah Marolt
Ningi,QLD
Summary
Entry-level Customer Service Administrator offering effective communication and well-developed troubleshooting skills honed across 5-year career history. Manages upset customers with precision and poise and defuses high-pressure situations with grace.
Overview
6
6
years of professional experience
Work History
Customer Service Representative, CJ's Pasteries
07.2019 - 02.2022
- I actively produced food and drink products for customers, handled stock taking
- Actively listened to customers, handled concerns quickly and escalated issues to supervisor.
Customer Service
Savigies Seafood Restaurant
05.2021 - Current
- I engage in customer service for takeaway, ordering products on behalf of establishment, and stock taking.
- I display a calm and friendly demeanour when addressing and resolving customer issues and complaints.
Placement Student
Centacare
09.2023 - 12.2023
- I supported a variety of clients, in SIL environments, respites and in community.
- These included participants with high-risk behaviours, and participants with high medical needs
- Maintaining clients daily notes, performing balance checks, scheduling appointments, and navigating emails
- I will be receiving my Certificate 3 in Individual Support disability late November to mid-December this year.
Education
Cert 3 Individual Support Disability -
TAFE Queensland
Redcliffe, QLD2023
Cert 3 in Community Services CHC32015 -
Bribie Island State Highschool
Bribie Island QLD11.2022
QCE Certificate -
Bribie Island State Highschool
Bribie Island QLD11.2022
Skills
- Team working
- Active listening
- Communicating
- Computer/tech skills
- Adaptability
- Problem solving
- Documentation/record keeping
- Time management
Personal Information
Date of Birth: 04/09/2004
References
TAFE Queensland, Tash Byrne, 0481 463 618, Tash.Byrne@tafeqld.edu.au
Savigies Seafood's, Natalie Savige, 0438161640
Hobbies and Interests
- Trail walking
- Swimming at the beach
- Gym
- Baking
- Camping
Timeline
Placement Student
Centacare
09.2023 - 12.2023
Customer Service
Savigies Seafood Restaurant
05.2021 - Current
Customer Service Representative, CJ's Pasteries
07.2019 - 02.2022
Cert 3 Individual Support Disability -
TAFE Queensland
Cert 3 in Community Services CHC32015 -
Bribie Island State Highschool
QCE Certificate -
Bribie Island State Highschool
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