Leah Maskey
Kalgoorlie,W A
Summary
After raising kids in the outback of Australia, I'm looking for a new challenge and opportunity for change. I am eager to learn new skills and show case the one I already have. I have a sunny personality and would be a perfect addition to any work place. I am the Queen of "Find a way or make a way" usually with a creative flair.
Overview
21
21
years of professional experience
Work History
Epress Driver
Ozzie Epress
09.2019 - Current
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Managed inventory tracking system to ensure proper documentation of all shipments delivered or picked up.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Supported training initiatives for new drivers by offering guidance on best practices for safety procedures.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Contributed to environmental sustainability efforts by reducing idling time whenever possible.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Obtained signatures from customers upon delivery of goods.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials.
- Drove safely in various weather and road conditions to avoid accidents.
- Cleaned vehicle regularly to maintain professional appearance.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Minimized liability by consistently following road rules when driving.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Loaded and unloaded with forklift
Online Grocery Associate/Retail Assistant
Coles Supermarket
03.2022 - 08.2022
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Enhanced the online shopping experience for customers with timely order processing and communication.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
- Collaborated with team members to streamline the order process, resulting in improved productivity.
- Adhered to company policies regarding food safety, handling procedures, and sanitation guidelines throughout the entire online grocery operation.
- Participated in regular team meetings to discuss operational improvements, share feedback, and address any challenges faced in daily tasks.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Helped customers locate products and checked store system for merchandise at other sites.
- Worked productively with customers to meet order requirements and service expectations.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Addressed customer needs and made product recommendations to increase sales.
- Responded promptly to requests for assistance, spills and customer inquiries.
Stay at Home Mum
My Children
06.2003 - 07.2019
- Search and rescue operations,99% success rate in recovering lost items with a focus on toys
- Anger management with the ability to derail meltdowns through distraction, negotiation and various counseling techniques
- Certified M.O.M (master of multitasking) Talent for identifying workload priorities to maximize overall productivity ( and peace)
- conflict resolution whizz: vast experience shutting things down facilitating diplomatic conclusions to often nonsensical conflicts
- Effective communicator: with emphasis on deciphering incoherent speech and body language translation
Education
High School Diploma -
Narrogin Senor High School
Narrogin, WA11.1997
Skills
- Good communication skills
- Strong work ethic
- Fast learner
- Creative thinking
- Work as a team player
- Will "find a way or make a way " creative conflict resolution
hobbies and special subjects
Music
Gardening
Spiritual healing
meditation
Herbology
Crystal healing
Timeline
Online Grocery Associate/Retail Assistant
Coles Supermarket
03.2022 - 08.2022
Epress Driver
Ozzie Epress
09.2019 - Current
Stay at Home Mum
My Children
06.2003 - 07.2019
High School Diploma -
Narrogin Senor High School
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