Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

LEAH MASTROMANNO

Melbourne

Summary

Highly motivated and positive individual with great organisational and communication skills. Experience in business development assistance, customer service, sales and basic marketing/content conception with track record of managing, maintaining and growing key customer accounts within B2B in Australia. Seeking to return to the corporate world and continue to expand my knowledge in customer service, sales, business development and marketing.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Traffic Management Officer

Momentum Traffic Control
01.2023 - Current
  • Improved traffic flow by implementing efficient signal timings and traffic management plans
  • Managed construction zone safety measures by implementing temporary work zones that minimized hazards for both workers and drivers/motorists
  • Communicated effectively with team members via UHF radio
  • Assembled signage and cones effectively to direct traffic through construction sites
  • Controlled pedestrian movements to prevent intrusion into work zones

Business Development Assistant

Interfree/Intercel
02.2020 - 11.2022
  • Assist in the development of content for our upcoming brand
  • Brainstorming ideas and creating written and creative content for the company website
  • Working closely with outsourced marketing team to create digital video content for social media platforms
  • Creating product catalogues and product manuals
  • Compiling cold leads lists of prospective customers
  • Processing customer orders
  • Processing loan units
  • Processing invoices
  • Assure relations with key records are kept up to date
  • Cold calling
  • Creation, development and execution of sales presentation to potential customers
  • Provide support to new and existing customers

Sales Representative

Powerark Solar
01.2019 - 02.2020
  • Building and maintaining healthy customer relationships
  • Managing key customer accounts
  • Ensuring positive customer experience throughout entire sales process, from quote through to pickup/delivery of stock
  • Negotiation and establishment of individual customer pricing depending on order of stock volume
  • Constant communication with internal departments to fulfill customer needs, examples listed below:
  • Liaising with accounts team in regards to customer credit account
  • Negotiation with procurement department to source products we don’t stock for customers and to organise stock transfers between warehouses
  • Communication with warehouse team to get quotes for shipping costs
  • Communication with various third party freight companies to track customer deliveries
  • Meeting customers face to face
  • Processing warranty cases
  • Handling customer payments via BPoint
  • Upselling customers to purchasing a complete system solution/ongoing and consistent purchases
  • Brainstorming ideas with marketing team to generate EDM’s based on customer needs and wants
  • Completing sales process via oracle Netsuite
  • Warm calling through Hubspot leads
  • Cold calling
  • All Energy Expo: Oct 2019
  • Greeting and inviting customers to expo stand
  • Navigating customers around expo stand
  • Introducing and explaining new and upcoming products to customers
  • Collecting customer data and generating leads through Emperia app
  • Identifying sales opportunities and setting up meetings with customers
  • Sitting down with customers on the spot to gain further intel and discuss potential partnership
  • Assisting marketing team with displaying data sheets, products manuals and other marketing material around stand
  • Preparing corporate gift bags and handing them out to customers

Customer Service

Yo My Goodness
08.2017 - 01.2019
  • Greeting customers upon arrival
  • Serving customers and processing orders at cash register
  • Eftpos payments
  • Handling cash
  • Opening and preparing the store
  • Answering inbound calls
  • Stock management
  • Handling customer complaints

Education

VCE

Nazareth College
Noble Park North
2017

Skills

  • Excellent Presentation, Organisation and Time Management
  • Active Listening Skills
  • Decision Making and Problem Solving Capabilities
  • Positive, Professional and Cooperative attitude
  • Self Motivated, Driven and Determined
  • Work well in team environment and autonomously
  • B2B Sales In Distribution
  • Building and Maintaining Customer Rapport
  • Excellent and Consistent Communication with Internal and External stakeholders
  • Lead Generation
  • Persuasive Writing
  • Customer Relationship Management
  • Customer Service and Assistance
  • Marketing and Content Creation
  • Identifying Sales Opportunities
  • Negotiation and Selling Skills
  • Excellent Knowledge of Oracle Netsuite
  • Excellent Knowledge of Sybiz
  • Experience Using Microsoft Office Suite, Hubspot, MYOB and Bpoint

Certification

  • White Card (CPCWHS1001)
  • Control Traffic with Stop/Slow Bat Course (RIIWHS205E)
  • Implement Traffic Management Plans (RIIWHS302E)
  • Manual Drivers Licence

References

  • Robert McNally/Momentum Traffic Control Supervisor

0417 108 659


  • Darren Rakuvic/JBE Project Manager

0478 175 074 


  • Jese Pertzel/JBE HSEQ Manager

0437 523 950


  • Moe Chaudry/Interfree Business Development Manager

0488 335 140


  • Monica Bactol/Powerark Solar Marketing and Events Coordinator

0411 702 227


Timeline

Traffic Management Officer

Momentum Traffic Control
01.2023 - Current

Business Development Assistant

Interfree/Intercel
02.2020 - 11.2022

Sales Representative

Powerark Solar
01.2019 - 02.2020

Customer Service

Yo My Goodness
08.2017 - 01.2019

VCE

Nazareth College

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