Leah Mathison

Company Overview: A local, family-owned and -run gifting business specializing in gift hampers in Broome, WA.

• Responsible for the everyday, general running of the business.
• Responding to customer inquiries promptly.
• Responsible for generating customer quotations using Microsoft Word.
• Responsible for creating fun, vibrant content for social media platforms such as Instagram and Facebook.
• Knowledge in MYOB AccountRight software (including payroll).
• Knowledge in Shopify website software, updating stock levels, and adding new products and collections as required.
• Knowledge in all Microsoft Office software, including Word and Excel.
• Responsible for regular stocktakes and ordering of stock when required.
• Knowledge in marketing and content software, such as Canva and Facebook Business Suite.
• Entering stock invoices and receipts using MYOB Accounting systems.
• Assisting in producing fun, vibrant social media advertising when required, using Instagram and Facebook.
• Delivery of gift hampers locally, when required.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Implemented customer service protocols to enhance satisfaction and loyalty.
• Conducted market research to identify trends, opportunities, and competitive threats.
• Led marketing efforts to enhance brand visibility and customer engagement through various channels.
• Analyzed market trends to inform product offerings and pricing decisions.
• Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
• Identified and pursued growth opportunities, including new markets and product lines.
• Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
• Developed marketing campaigns to deliver messages to right audience.
• Maintained accurate and complete records of all business transactions and interactions.
• Monitored customer feedback and implemented changes based on their suggestions.
• Forecasted customer demand to set prices or credit terms for goods or services.
• Analyzed sales data and adjusted strategies to maximize revenue.
• Identified new technologies that could be used to improve efficiency and productivity.
• Managed inventory and supplies to ensure materials were available when needed.
• Met or exceeded target for on-time customer shipments.

Company Overview: A local welding and fabrication company in Broome, WA.

• Responsible for all aspects of the business office management.
• Working closely alongside the director, assisting with general, everyday tasks to ensure that daily operations go smoothly.
• Responsible for providing a high level of customer service to all customers by communicating promptly, by phone and email.
• Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
• Generating customer quotations and invoices using Xero accounting software.
• Reviewed files and records to obtain information and respond to requests.
• Proficient in Xero accounting software (including payroll).
• Proficient in all Microsoft Office software, including Word and Excel.
• Knowledge of marketing and content software, such as Canva and Facebook Business Suite.
• Assisted in the setup of new trade supplier accounts.
• Responsible for sourcing material and hardware suppliers, monitored inventory levels, and placed orders when needed.
• Worked closely with the workshop team to source special materials and/or parts, and order them when required for custom jobs.
• Proficient with Xero Accounting Software.
• Performed general bookkeeping duties using Xero, including accounts payable and receivable, bank account reconciliations, BAS reporting, and payroll.
• Monitored payments due from customers, and promptly contacted customers with past-due payments.
• Processed payroll accurately ensuring all employees were paid on time.
• Analyzed business performance data and forecasted business results through Xero and Tradify.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Coded and entered daily invoices
• Assisted with the preparation of budgets, forecasts, and financial statements with Xero.
• Developed and implemented office policies and procedures.
• Set up and management of the Tradify booking software system to ensure quality and reliability.
• Set up and sustained office efficiency by implementing and planning office systems, equipment procurement, policies, and procedures.
• Maintained filing system for records, correspondence and other documents.
• Responsible for recruiting and onboarding new employees.
• Ensured compliance with applicable laws regarding employment practices.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Organized team activities to build camaraderie and foster pleasant workplace culture.
• Handled scheduling and managed timely and effective allocation of resources and calendars.
• Assisting in producing fun, vibrant social media advertising when required, using Instagram and Facebook.

Company Overview: Support2Health is a medical recruitment agency specializing in placing locum doctors in rural and remote Australia.

• Responsible for weekly invoicing locum doctors' invoices in Microsoft Excel.
• Responsible for the onboarding of locum doctors, including answering job-related inquiries and emails in a timely manner.
• Responsible for applying for tenders across Australia in order to place our doctors in hospitals nationwide.
• Responsible for creating a fun and vibrant weekly newsletter, containing all jobs advertised for locum doctors, using Mailchimp.
• Knowledge in MYOB AccountRight software, using this program to issue invoices to hospitals nationwide.
• Knowledge in all Microsoft Office software, including Word and Excel.
• Knowledge in the Vincere booking system software.
• Knowledge in marketing and the use of content software, such as Canva and Mailchimp.
• Responsible for booking all travel for locum doctors, including car hire, flights, and accommodation.
• Responsible for making sure all doctors' qualifications and credentials are up to date prior to onboarding.
• Alerted applicants of rejection, acceptance, or other activities.
• Attracted qualified applicants by creating detailed job descriptions with clearly outlined position responsibilities.
• Prepared offer letters, contracts, employment agreements, and other documents related to hiring decisions.
• Maintained accurate records of all recruitment activities using HR software systems.
• Communicated regularly with hiring managers throughout the recruitment cycle.
• Analyzed applicant data to determine suitability for positions.
• Facilitated communication between job seekers and prospective employers during the interview process.
• Utilized various software and tools to streamline processes and optimize performance.

Company Overview: WA Country Health Service has a strong network of public hospitals, health services, and nursing posts located across rural and remote Western Australia.

• Provides confidential administrative support to all resident specialists working within the Kimberley region.
• Liaising with patients, hospital staff, and agencies via telephone or email regarding patient referrals, gathering patient information, and addressing general inquiries.
• In conjunction with Regional IT, we provide support for Resident Specialists within the Kimberley region, including provision, maintenance, and assistance with laptops, mobile phones, and dictaphones.
• Manages the Regional Medical Typing pool, receiving and distributing patients' specialist reports, referrals, and correspondence via electronic means, general post, and other methods as required.
• Maintains the Medical Services office asset register for all resident specialist equipment on an Excel spreadsheet.
• Maintains electronic filing of confidential patient records, including the use of the patient management system WEBPas.
• Preparation of medical services accounts for payment, including locum and resident specialist invoices, resident specialist claim forms, batching invoices for payment, and ensuring urgent EFTs are signed and received by accounts in a timely manner.
• Maintains supplies of office consumables for regional specialists and medical services administration staff, and the distribution of incoming and outgoing mail when required.
• Other duties as directed by the line manager or their delegate.

Company Overview: A distributor of Hamilton water jets, supplying parts and serving as an agent to customers in Western Australia and the Northern Territory, with years of expertise in the servicing of Hamilton water jets and marine engineering.

• Provide a high level of administrative support to the director and the marine engineer.
• Developed processes for streamlining accounts administration tasks.
• Responsible for generating customer quotes and purchase orders on request in Microsoft Excel and Word software.
• Knowledge in Sybiz Accounting Software.
• Knowledge in Microsoft Office programs, such as Excel and Word.
• Responsible for generating customer invoices in Excel and Sybiz accounting software.
• Responding to customer inquiries in a timely manner by working alongside the Director and Marine Engineer.
• Arranging courier and freight of parts in a timely manner, including urgent requests.
• Ensure smooth operation of the office on a day-to-day basis.
• Carry out general reception duties, such as answering incoming telephone calls and managing telephone inquiries.

Company Overview: A busy and well known Gift and décor store, offering excellent customer service and selling an excellent selection of unique gifts and home décor to a wide variety of customers.

• Presented high customer service skills to new and repeat clients in many different scenarios.
• Listened to customer needs to identify and recommend best products and services.
• Reset store displays for special events and seasonal merchandise changes with high level of detail.
• Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
• Operated register, handled cash and processed credit card transactions.
• Identified customer needs by asking questions and advising on best solutions.
• Completed day-to-day duties accurately and efficiently.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Utilized various software and tools to streamline processes and optimize performance.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Responsible for daily duties such as regular stocktakes, answering incoming telephone calls, entering sales using MYOB Retail Manager, and Eftpos machine.
• Entering stock invoices using MYOB Retail Manager.
• Assisting in the production of fun, vibrant social media advertising when required, using Instagram and Facebook.
• Developed and maintained relationships with new and existing clients to increase sales revenue.

• Company Overview: A privately owned and operated mobile marine engineering business, specializing in repairs and servicing of commercial fishing, oil and gas, and recreational vessels.
• Support the administration to the company director for the day-to-day running of the business.
• Knowledge in MYOB AccountRight Software.
• Knowledge in Microsoft Office programs, such as Excel and Word.
• Responsible for generating customer invoices in MYOB AccountRight, and billing customers on a timely basis.
• Recording customer payments and being responsible for the processing of all customer receipts.
• Maintain account management and debt collection.
• Collate supplier invoices into weekly and monthly payment runs, streamlining payment processes wherever possible.
• Ensure all supplier bills are appropriately authorized for payment, and process payments when authorized.
• Record supplier payments and office expenses in MYOB, coding to appropriate accounts.
• Maintain monthly bank reconciliations, and the generation of monthly reports in MYOB.
• Coordination of work, ensuring a smooth workflow, and meeting deadlines.
• Carry out general day-to-day business operations, including accounting, marketing, and customer service.
• Generate monthly business reporting, as requested by the company director.
• Complete monthly bank account reconciliations for all business accounts.
• Complete the fortnightly payroll.
• A privately owned and operated mobile marine engineering business, specializing in repairs and servicing of commercial fishing, oil and gas, and recreational vessels.

• Company Overview: WA Country Health Service has a strong network of public hospitals, health services, and nursing posts located across rural and remote Western Australia.
• Administration assistant and support to the Regional Director of Nursing for the Kimberly region, Broome Hospital.
• Administration assistant and support to the Coordinator of Nursing for Broome Hospital.
• Ensuring up-to-date knowledge and management of daily schedules using Microsoft Outlook email software for both the Regional Nurse Director and the Nurse Coordinator to ensure smooth daily operations on a daily basis.
• Answering telephone calls, taking messages, and booking meetings/appointments on behalf of the Regional Nurse Director and the Nurse Coordinator on a daily basis.
• Knowledge of RoStar and Microsoft Office software, including PowerPoint, Excel, and Word.
• Processing of the fortnightly payroll for Broome Hospital nursing managers and the midwifery group practice team on a fortnightly basis.
• Booking travel and accommodation for nursing staff when required, and ensuring approval by the Regional Nurse Director.
• Processing of nursing staff allowance claims and receiving approval for purchase requests for all Broome Hospital Nursing Managers using the purchasing card.
• Preparation of monthly meeting for all Broome Hospital nursing managers
• This includes preparation of meeting agenda as advised by Nurse Coordinator, taking meeting minutes during meeting, editing and sending out final copy of meeting minutes to relevant hospital staff at the conclusion of each meeting
• Ensure all current temporary nursing contracts are kept up to date, arranging all relevant forms and approvals to renew contracts where applicable by liaising with Regional Nurse Manager and HCN Payroll head office in Perth
• Other jobs as directed by Regional Nursing Director and Nursing Coordinator
• WA Country Health Service has a strong network of public hospitals, health services and nursing posts located across rural and remote Western Australia

Company Overview: A busy and well known Gift and décor store, offering excellent customer service and selling an excellent selection of unique gifts and home décor to a wide variety of customers.

• Presented high customer service skills to new and repeat clients in many different scenarios.
• Listened to customer needs to identify and recommend best products and services.
• Reset store displays for special events and seasonal merchandise changes with a high level of detail.
• Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
• Operated register, handled cash and processed credit card transactions.
• Identified customer needs by asking questions and advising on best solutions.
• Completed day-to-day duties accurately and efficiently.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Utilized various software and tools to streamline processes and optimize performance.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Responsible for daily duties such as regular stocktakes, answering incoming telephone calls, entering sales using MYOB Retail Manager, and Eftpos machine.
• Entering stock invoices using MYOB Retail Manager.
• Assisting in the production of fun, vibrant social media advertising when required, using Instagram and Facebook.
• Developed and maintained relationships with new and existing clients to increase sales revenue.

• Company Overview: A large Fremantle-based company that is well known in WA for its luxurious brand of jewellery, seafood, and marine divisions.
• Presented a high level of customer service skills to each individual customer.
• Monitor and maintain the showroom appearance at a high standard at all times.
• Developed a large knowledge of Australian South Sea Pearls and the history of pearling in Broome.
• Worked with ARMS Signature Series and ARMS Point of Sale computer programs.
• Ensured a high level of communication with Fremantle and Perth boutique staff at all times regarding stock transfers and current sale initiatives.
• Carried out regular stocktakes and conducted inventory checks on a regular basis.
• Entering invoices and stock into the ARMS Signature Series system, complying with company procedures.
• Ensuring high personal presentation at all times.
• Demonstrated ability to operate in a small team environment, working as a team, and offering help when needed.
• Assisted with Broome administration staff when required.
• Liaised with the Kailis production team for jewelry repairs coming in and out of the workshop while following company procedures.
• Generating quotes for clients and assisting with the design of custom and individual pieces by liaising with jewellers in Fremantle.
• Available for outside of work hours for corporate social events, and marketing tactics around town.

Company Overview: True North Cruises is a premier luxury adventure cruise company based in Western Australia, specializing in unique and immersive experiences along the breathtaking coastline and remote wilderness areas of Australia and some international waters including PNG and Indonesia. The company operates a fleet of state-of-the-art expedition vessels as well as its own EC130 helicopter.

• Responsible for handling all onboard accounts, including guest and crew accounts, as well as the customer relations desk, ensuring that all guest and crew needs are attended to in a timely manner.
• Responsible for the ordering of all onboard stores required by departments, including the Bridge, Housekeeping, deck, and hospitality areas.
• Knowledge of all Microsoft Office and POS (Point of Sale) programs.
• Responsible for entering all incoming invoices, batch transfers, and department stocktakes.
• Arranging purchase orders and sending them to onshore suppliers via email for the ordering and delivery of fortnightly stores, including international suppliers when traveling overseas.
• Accountable for all ship and crew certificates being up to date at all times, and ensuring the correct persons are notified before certificate expiry.
• Responsible for all onboard sales, including True North clothing merchandise and onboard jewelry brands such as Linneys, Kailis, and Kimberly Fine Diamonds.
• Management of all onboard stock levels, ensuring company stock levels are being observed.
• Assisted with vessel safety procedures on a regular basis, including musters, drills, and safety training.
• Operated in remote areas: Kimberly, North Western Australia, Indonesia, and PNG.
• Petty cash handling, including foreign currency conversion, while in international waters.
• Management of the satellite telephone and internet system for guest and crew use.
• Assisted with all onboard helicopter operations, including safely embarking and disembarking passengers in and out of the helicopter on a daily basis.
• Demonstrated ability to operate in a variety of weather and sea conditions, always with the safety of the crew, clients, and the vessel as the number one priority.
• Observed strict adherence to all safety procedures and guidelines in accordance with workplace health and safety regulations, especially while assisting with onshore excursions.
• Assist in daily hospitality service periods, ensuring a high level of service at all times.
• Trained and worked as head stewardess/standards supervisor, guiding housekeeping and hospitality staff with their daily job roles, ensuring meticulous attention to detail, while sustaining excellent customer service at all times.
• Management of all hospitality and housekeeping staff appraisals, and conducted regular toolbox team meetings.
• Gained a high level of knowledge and expertise while working as the ship's dining Maître d'.
• Demonstrated professionalism and eagerness to work effectively with other departments during busy and peak periods.