Leah McCann
Mandurah,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Dispensary Assistant
Pharmacy 777
07.2022 - 07.2023
- Greeted customers at counter and provided excellent customer service.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Established and maintained patient profiles, updating organizational database with current information.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Generated labels for prescriptions and maintained accurate records.
- Answered questions regarding medication instructions and usage.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Input patient information into computer system for prescription orders.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Verified patient information to correctly dispense medications.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
Webster Technician/Customer Service Assistant
Baldivis Pharmacy
05.2019 - 01.2021
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
- Answered customer questions about product availability and shipment times.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Managed incoming calls each day with utmost professionalism and knowledgeable service.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
- Developed and updated databases to handle customer data.
Webster Technician/Customer Service Assistant
St Clair Pharmacy
08.2015 - 03.2018
- Responded to customer calls and emails to answer questions about products and services.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
Pharmacy Assistant
South Hedland Pharmacy
11.2011 - 03.2014
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received incoming supplies and stocked in correct locations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Assisted pharmacy staff with preparing medications and filling orders.
- Updated computer system with current customer, payment and inventory information.
- Supported operations with filing, copying and faxing.
- Operated cash register and performed front counter tasks to facilitate daily operations.
- Answered customer phone calls to address questions and provide assistance with prescriptions.
- Organized client information into correct profiles while maintaining confidentiality.
- Received, processed and entered prescription orders into pharmacy databases.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Distributed medicine and supplements from stock containers to correct packages.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Implemented strong filing techniques to sort and store important documents and medical forms.
- Prepared bills for clients and submitted required paperwork to insurance companies.
Education
High School Diploma -
Coodanup Community College
Coodanup, WA12.1994
Skills
- Mail Handling
- Records Management
- Customer Inquiries
- Sorting and Labeling
- Word Processing
- Updating Client Data
- Customer Satisfaction
- Microsoft Office
Timeline
Dispensary Assistant
Pharmacy 777
07.2022 - 07.2023
Webster Technician/Customer Service Assistant
Baldivis Pharmacy
05.2019 - 01.2021
Webster Technician/Customer Service Assistant
St Clair Pharmacy
08.2015 - 03.2018
Pharmacy Assistant
South Hedland Pharmacy
11.2011 - 03.2014
High School Diploma -
Coodanup Community College
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